Housing Officer

Niyaa People Ltd; Gorseinon; Hybrid; GBP 39,000; Full time

Job summary

A housing service provider in Gorseinon is seeking a dedicated Housing Officer to manage tenancies and estates effectively. You will be responsible for enhancing residents' housing outcomes and working closely with tenants and partner agencies. Candidates should have a strong understanding of housing legislation and previous experience in a housing role. The position offers a competitive salary of £38,544 per annum and a hybrid working model, with 35 hours per week from Monday to Friday.

Benefits

Competitive salary

Hybrid working

35 hours per week

Qualifications

• Proven experience in a housing role, ideally within a local authority or housing association.
• Ability to manage a varied caseload and perform well under pressure.

Responsibilities

• Manage general needs tenancies and estates.
• Deliver effective tenancy sustainment support.
• Build positive relationships with residents.

Skills

Strong understanding of housing legislation

Customer-focused approach

Excellent communication skills

Job description

We are seeking a dedicated and motivated Housing Officer to join a organisation in Swansea, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes.

As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods.

Key Responsibilities of a Housing Officer

• Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases
• Delivering effective tenancy sustainment support through regular patch visits and person‑centred support planning
• Building positive relationships with residents, promoting customer involvement and engagement
• Working in partnership with internal teams and external agencies to support vulnerable tenants
• Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards
• Accurately maintaining records and contributing to performance and service improvement

What We’d Love To See From You

• Strong understanding of housing legislation and tenancy management
• Previous experience working in a housing role, ideally within a local authority or housing association
• Proven knowledge of housing law, safeguarding and anti-social behaviour processes
• A proactive, organised and customer‑focused approach
• Ability to work independently, manage a varied caseload and perform well under pressure
• Excellent communication and relationship‑building skills

What’s on Offer

• Permanent position
• Hybrid working
• 35 hours per week Mon - Fri
• Competitive annual salary

This Housing Officer role is offering a salary of 38,544 per annum.

If this Housing Officer role is for you then please apply or contact (url removed)