Housing and Neighbourhood Officer

LGBT Jobs; Greater London; Hybride; GBP 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

£4,000 London local supplement

Hybrid role

Basic DBS check paid

Résumé du poste

The Guinness Partnership in West London is expanding its Housing & Neighbourhood Officer team. This full-time, permanent role combines office and field-based work, with regular travel across West London.

The position supports leaseholders and residents, resolving issues and delivering a high-quality housing management service. You will operate as a visible representative, working with the Homeowner Services team on leasehold processes, including Section 20 consultations and licences for

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Ability to work independently, prioritise workloads, and manage competing demands.
• Experience using mobile technology while in the field.
• Strong organisational and time management skills, with a focus on delivering value for money.
• Knowledge of leasehold and housing legislation.
• Willingness to pursue a relevant housing qualification.

Responsabilités

• Deliver a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers and residents.
• Travel across West London; act as a visible representative and provide face-to-face support.
• Support leasehold processes, including Section 20 consultations and licences for alterations.
• Collaborate with Homeowner Services to resolve issues and build positive relationships.

Connaissances

Customer service

Communication

Interpersonal skills

Time management

Organisation

Problem solving

Decision making

Resilience

Analytical thinking

Leasehold knowledge

Formation

Housing qualification or willingness to pursue one

Outils

Mobile technology

Description du poste

Housing & Neighbourhood Officer role in West London

Hybrid role with office and field-based duties

Salary includes £4,000 local supplement

Essential customer service and communication skills

We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis.

Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London.

This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous.

Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations.

We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service.

To be successful, you will be able to demonstrate:

• Excellent customer service, communication, and interpersonal skills.
• The ability to work independently, prioritise workloads, and manage competing demands.
• Experience of working effectively using mobile technology while out in the field.
• Strong organisational and time management skills, with a focus on delivering value for money.
• Experience operating within a changing legislative and organisational environment.
• Sound problem-solving and decision‑making abilities.
• Resilience and confidence when managing challenging situations.
• The ability to analyse information and make informed recommendations.
• Knowledge of service charges.
• Experience working within the housing or property sector, particularly with leaseholders.
• A relevant housing qualification, or willingness to work towards one.
• Knowledge of leasehold and social housing legislation.

This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership.

Please note the advertised salary includes an additional £4,000 local job supplement for London.

To find out more about the role and assess your suitability against the essential criteria, please review the role profile.

Interviews will be conducted via Microsoft Teams during the week commencing 19th October.