Housing Officer

Westward Housing Group; Exeter; On-site; GBP 14,000 - 22,000; Part time

Job summary

Westward Housing Group is seeking a Housing Officer for its Mortimer House project in Exeter. This part-time role entails managing properties, providing housing advice, and promoting high standards of customer care. As a crucial part of a supportive and dynamic team, you'll help create sustainable communities. Enjoy benefits such as enhanced annual leave, a competitive salary, and a pension scheme.

Benefits

Enhanced annual leave - 26 days + bank holidays

Paid for Healthcare plan with retail discounts

Company pension scheme - matched contributions up to 10% of salary

£250 refer a friend scheme

Qualifications

• Up to date working knowledge of social housing and law.
• Exceptional customer service experience.
• Ability to work positively with the community.

Responsibilities

• Manage a portfolio of properties to ensure high standards.
• Advise residents on tenancy and occupancy matters.
• Work closely with colleagues for efficient customer service.

Skills

Excellent customer service

Knowledge of social housing and law

Promoting high standards of customer care

Job description

15 hours per week

12 month fixed term contract

£14,581 per annum (FTE £35,239)

Mortimer House is our largest supported accommodation project, located in Exeter, providing tenancy experience for customers over a period of up to 2 years through our Housing Plus model, accommodation plus support, which we find is invaluable for our customers.

Mortimer House is undergoing a period of change and now is the ideal time to consider joining the journey. Initially, for a period of 12 months, we are seeking to recruit to the following roles; Housing Officer, Financial Inclusion Officer and Support Workers to join our existing team to make Mortimer House a thriving community where our customers succeed and can successfully move on to permanent accommodation.

In this role you will be working on Thursdays and Fridays managing a portfolio of properties to the highest possible standard and be responsible for the day to day housing management of Westward's properties, including all matters arising directly with customers.

Duties include:

Carrying out Westward's procedures relating to nuisance and anti-social behaviour, including case management and preparing for and attending Court when necessary to enable sustainable communities.

Working closely with colleagues to ensure the services we provide to new customers in terms of the viewing and sign up to a new home are dealt with as efficiently and effective as possible

Advising residents on their tenancies and aiming to resolve tenancy and occupancy matters, including neighbour disputes.

Providing housing advice to customers, signposting residents to welfare benefits entitlement and encouraging appropriate claims with the support of other teams in the organisation.

Is this you?

Up to date working knowledge of social housing and law

Have an active interest in setting and promoting high standards of customer care

Excellent customer service experience

Work positively with all members of the community.

The benefits of working for Westward include:

• A competitive annual salary of £14,581 per annum (FTE £35,239)
• Enhanced annual leave - 26 days + bank holidays (Pro-rata)
• Paid for Healthcare plan with retail discounts
• Company pension scheme - matched contributions up to 10% of salary
• £250 refer a friend scheme
  
  

If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page. To view the job description, please click here.

Closing date: 18th July 2025

Interview date: Week commencing 28th July 2025

We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.