Housing Officer

Hastoe Housing; England; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Hastoe Housing is seeking a Housing Officer to manage various housing services across West Sussex. This role offers a full-time home-based position with a competitive salary and a variety of benefits, including training opportunities and flexible work arrangements. The ideal candidate will have strong housing management experience and be passionate about delivering excellent customer service.

Benefits

25 days leave

Car leasing scheme

Healthcare cash plan

Enhanced pension

Flexible working opportunities

Discounts for local shops

Employee Assistance Programme

Ongoing learning and development opportunities

Qualifications

• Experience in housing management and managing a diverse workload.
• Ability to handle challenging situations effectively.

Responsibilities

• Deliver a full range of tenancy and estate services.
• Manage rent arrears and undertake health and safety inspections.
• Address antisocial behaviour and tenant enquiries.

Skills

Strong communication

Interpersonal skills

Problem solving

Task prioritisation

Education

Housing Management experience

Job description

Housing Officer

Salary:Up to £37,850 per annum.

Dependent on skills and experience

Hours:Full time (35 hours per week)

Location:Mainly home based while managing a patch in West Sussex, the patch covers Chichester to Eastbourne so would ideally suit someone located between these areas to effectively manage the area. There is a requirement to attend in person team meetings on a monthly basis

Benefits: 25 days leave, plus bank holidays (pro rata for part time) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We own and manage homes in rural and urban locations, and we are England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role
As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a full range of tenancy and estate services, including:

• Allocations
• Managing rent arrears
• Managing cleaning and grounds maintenance services
• Undertaking health and safety inspections
• Managing antisocial behaviour
• Dealing with a wide range of other tenancy enquiries and issues.

In this role, no two days are the same and you will have a real impact on people’s lives.

It’s a great opportunity for someone who has housing management experience and wants to take on a fully generic housing management role.

About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be self-motivated and be able to manage your own time effectively.

As this role is home based, you will need to be able to work under minimal supervision.

You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

• Housing Management experience
• Strong communication and interpersonal skills
• Problem solving skills and the ability to handle challenging situations
• Experience of managing a diverse workload and effective task prioritisation
• Ability to understand and implement accurate legal documentation and applicable legislation.

Benefits provided
Annual Leave: Starting at 25 days, excluding UK Public/Bank Holiday plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

A personal note from Claire Owen, your hiring manager:
“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully support to develop and progress your career.”

How to applyPlease send your CV and any supporting statement to [e-mail] by midnight Sunday 3 August 2025

If you would like to find out more about the role please contact Claire Owen, Regional Manager on 07917 178657 or for enquiries about the application process please contact the HR Team at [e-mail]

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/