Housing Officer

CDS Co-op; Dartford, Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays

Hybrid working 2 days a month in the L

Up to 10% employer pension and private

Job summary

CDS Co-op is seeking a Housing Officer to be a trusted, visible contact for residents, handling tenancy and estate management, ASB, lettings and voids with focus on safe, welcoming communities.

You will work across a hybrid pattern, home-based with two days per week at the Dartford estate office and occasional attendance at the Central London office, ensuring high-quality services and resident satisfaction.

Qualifications

• Excellent listening and communication with residents.
• Organised, reliable and able to manage a busy workload.
• Ability to follow policies and procedures and use IT competently.

Responsibilities

• Handle tenancy and estate management, ASB, lettings and voids.
• Be a trusted contact for residents and resolve issues promptly and fairly.
• Ensure residents have a positive experience and feel safe in their homes.

Skills

Excellent listening

Clear communication

Organised

Reliable

Problem solving

Job description

Salary £40,975 per annum, plus eligibility for an annual performance-related bonus

Location Home-based with attendance at our Dartford estate office two days per week and our Central London office as required (about 2 days/month)

Location: Home-based with attendance at our Dartford estate office two days per week and our Central London office as required (about 2 days/month)

Salary: £40,975 p.a. plus eligibility for an annual performance-related bonus

Contract: Full-time (35 hours per week), Permanent

About CDS

CDS exists to provide, support and promote co‑operative and community‑led housing so that more people can live and work in co‑operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co‑operatives, we are small social landlord in our own right and we are innovating new routes to grow community‑led housing in England. Our work is values-led, people-focused and grounded in accountability.

The opportunity

As a Housing Officer, you will be a trusted, visible point of contact for residents. You’ll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make.

About you

You care deeply about giving residents a great experience. You’re an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You’re organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most.

You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley.

Our values

We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.

Working here

We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.

Inclusion

We are working to be an anti‑racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.

Interviews: Tuesday, 3rd November 2026 (in person at our Central London offices)

About CDS

CDS exists to provide, support and promote co-operative and community‑led housing so that more people can live and work in co‑operative ways.

We are the country’s largest provider of governance, financial and housing management support to small housing co‑operatives, we are small social landlord in our own right and we are innovating new routes to grow community‑led housing in England. Our work is values-led, people-focused and grounded in accountability.

The Benefits

• 28 days annual leave + bank holidays
• Hybrid working 2 days a month in the central London office
• Up to 10% employer pension contribution and private medical insurance