Housing Officer

Adecco; Croydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Housing Officer in the Croydon area to manage council properties and provide customer-focused housing services. Responsibilities include managing anti-social behaviour, conducting property inspections, and ensuring tenancy compliance. Candidates should have a strong knowledge of housing legislation and experience in social housing. This is a full-time temporary position with a hybrid working model.

Benefits

IT equipment provided

Hybrid working model

Qualifications

• Proven experience in social housing or a similar environment.
• Ability to work independently and collaboratively.
• Flexibility to attend meetings and make home visits outside of normal hours.

Responsibilities

• Manage a defined patch of council properties and ensure excellent service.
• Investigate and resolve anti-social behaviour cases.
• Conduct inspections of tenancy, property, and estates.

Skills

Knowledge of housing legislation

Communication skills

Problem-solving skills

Organizational skills

IT proficiency

Tools

Microsoft Office

Housing databases

Job description

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community.

• Housing Officer - 6 positions available!
• Public Sector - Local Authoorty
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 3 months with likely extension
• 21.72 per hout PAYE / 28.68 per hour Umbrella
• Hybrid Working - min. 3 days in office / visits, remainder at home
• IT equipment provided
• ASAP start

About the Role

As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies.

Key Responsibilities

• Deliver visible, responsive estate and tenancy management services
• Investigate and resolve anti-social behaviour cases
• Conduct tenancy, property, and estate inspections
• Enforce tenancy and lease agreements, including legal proceedings
• Collaborate with internal teams and external agencies to support vulnerable residents
• Respond to enquiries from councillors, MPs, and resident groups
• Promote community engagement and environmental improvements

What We're Looking For

• Strong knowledge of housing and ASB legislation
• Proven experience in social housing or a similar environment
• Excellent communication, problem-solving, and organisational skills
• Ability to work independently and collaboratively
• IT proficiency, including Microsoft Office and housing databases
• Commitment to equality, diversity, and resident empowerment
• Flexibility to attend meetings and make home visits outside normal hours

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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