Housing Officer

Durham County Council; Crook; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Hybrid working (home & office)

Job summary

Durham County Council is seeking a Housing Officer to prevent homelessness and help people access suitable housing. You will assess needs, develop Personal Housing Plans and work with customers, landlords and partner agencies to achieve positive housing outcomes.

The role is temporary until October 2027, offering hybrid working, a generous leave entitlement and access to the Local Government Pension Scheme.

Qualifications

• NVQ Level 2 or equivalent qualification required.
• Experience in housing, homelessness or related support services.
• Knowledge of housing and homelessness legislation.
• Familiarity with Personal Housing Plans and statutory duties.

Responsibilities

• Support customers who are homeless or at risk of homelessness.
• Carry out assessments and manage a caseload.
• Deliver homelessness prevention and relief interventions.
• Work with partner agencies to sustain accommodation.
• Ensure statutory duties are met under homelessness legislation.
• Arrange temporary accommodation where required.
• Participate in multi-agency meetings and outreach.

Skills

Empathy

Caseload management

Multi-agency collaboration

Education

NVQ Level 2 or equivalent

Job description

Do you want to make a real difference by helping people access suitable housing and avoid homelessness? Join our Homeless Prevention team as a Housing Officer, where you will play a key role in preventing and relieving homelessness. This vacancy is temporary until October 2027 to cover a period of maternity leave, or until the return of the substantive postholder from maternity leave, whichever is sooner WHAT IS INVOLVED? Working with customers, landlords and partner agencies, you will provide advice, assess housing and support needs, and develop Personal Housing Plans to achieve positive housing outcomes. Key responsibilities include:

• Supporting customers who are homeless or at risk of homelessness.
• Carrying out assessments and managing a caseload.
• Delivering homelessness prevention and relief interventions.
• Working with partner agencies and housing providers to sustain accommodation.
• Ensuring statutory duties are met under homelessness legislation.
• Arranging temporary accommodation where required.
• Participating in multi-agency meetings and rough sleeper outreach work.
• You should be qualified to NVQ Level 2 or equivalent and have experience of working within a housing, homelessness or support related service.
• You should have knowledge of housing and homelessness legislation and have experience of providing support to vulnerable people. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held on Tuesday 20th October or Wednesday 21st October 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
• OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our