Housing Officer

Service Care Solutions Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable Housing Association in Coventry is seeking an experienced Housing Officer for a 3-month contract with the potential to become permanent. The role focuses on delivering vital support services to vulnerable Service Users, ensuring accommodation standards and safety are maintained through regular inspections and effective communication. Ideal candidates will have a strong background in customer service and property management, as well as knowledge of safeguarding procedures.

Benefits

Referral Bonus for successful candidates

Qualifications

• Proven experience in a housing or property support environment.
• Strong background in customer service or tenancy support roles.
• Knowledge or experience of safeguarding procedures is advantageous.

Responsibilities

• Deliver housing support services and complete regular property inspections.
• Induct new Service Users and ensure understanding of property standards.
• Respond to service requests and incidents via AIRE services.

Skills

Customer Service

Interpersonal Skills

Communication

Property Inspections

Basic Maintenance Knowledge

Job description

Housing Officer
Coventry
Temp-Perm
PAY RATE: £19.00 LTD / £16.30 PAYE (inc. holiday pay) Are you an experienced Housing Officer looking for your next challenge? Join a reputable Housing Association delivering vital support services to vulnerable Service Users in Coventry and the surrounding area. Fully patch based. THE ROLE
We are looking for a dedicated Housing Officer to support Service Users under the AASC contract, ensuring accommodation standards, safety, and wellbeing are upheld across the Coventry area.

• Deliver housing support services and complete regular property inspections
• Induct new Service Users and ensure understanding of property standards and behavioural expectations
• Respond to service requests, support needs and incidents via AIRE services
• Manage property access for suppliers and maintenance personnel
• Carry out first fix and minor repairs and report more serious issues
• Maintain accurate and timely records of inspections, repairs, and incidents
• Ensure safeguarding and safety protocols are followed for all Service Users

THE CANDIDATE
The successful candidate will have proven experience in a housing or property support environment, ideally within a service-based or welfare setting.

• Strong background in customer service or tenancy support roles
• Familiarity with property inspections and housing standards
• Effective communication and interpersonal skills
• Basic maintenance knowledge desirable
• Knowledge or experience of safeguarding procedures is advantageous

THE CONTRACT

• Working hours – Monday to Friday, 9am–5pm. Please note there are daily requirements that must be completed before able to finish for the day
• Travel Requirements – Fully patch based, ability to travel on patch required
• Length of Contract – 3-Month Contract with potential to go Temp to Perm.
• Rate – £19.00 per hour (LTD), £16.30 per hour PAYE (inclusive of holiday pay).

HOW TO APPLY
If interested in this role, please apply directly or email [e-mail] or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!