Housing Officer

New Appointments Group Ltd; Colchester; Remote; GBP 28,000 - 35,000; Full time

Job summary

A growing accommodation service provider is seeking a dedicated Housing Officer. This role involves managing a caseload of Service Users while ensuring their health and safety. Ideal candidates will have previous housing experience and strong communication skills. The position offers a salary of £28-35,000pa and various benefits including annual leave and health memberships.

Benefits

33 days annual leave

Life cover (2x basic salary)

Health membership

Provided equipment

Mileage expenses

Employer pension contributions

Referral bonus scheme

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Ability to travel as part of daily responsibilities.

Responsibilities

• Manage a caseload of 200-250 Service Users.
• Conduct monthly visits and report incidents.
• Ensure health and safety of Service Users.

Skills

Strong communication

Problem-solving

Organisational skills

Ability to work remotely

Full UK Driving Licence

Job description

Overview

Housing Officers - Remote Working - Commute within Colchester

£28-35,000pa + Excellent Benefits Package

Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.

Responsibilities

• Supporting the Service User (SU) - Manage a caseload of around 200-250 Service Users
• Attend dispersal and conduct induction of SU into property
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
• Ensure SU's are moved on no later than the last date of payments to CSM
• Arrange initial transport of SU's to their accommodation or any relocation as required
• Ensure health and safety of SU's are always maintained
• Complete biweekly welfare checks of the SU's
• Managing a property portfolio - Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required
• Ensure all items within property are replaced/repaired as required in line with inventory procedure
• Make recommendations to line manager regarding relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
• Prepare property for re-occupation after SU's move on
• Ensure terminated properties are effectively prepared for hand back to landlord
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures
• Ensure stores are maintained in line with purchasing procedure

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel as part of your daily responsibilities

Benefits

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at [e-mail] for further information.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.