Housing Officer

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Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri: 09:00 - 17:00). You will be required to be on call rota on average every few weeks.

You are required to have a valid UK driving licence. A company car will be provided.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring vulnerable asylum seekers have access to support and high-quality accommodation.

Our Housing Officers (HO’s) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through liaising with staff, service users, landlords, external agencies, and partners. You will cover multiple areas in the North West, including Chester & Ellesmere Port, and may be required to cover other areas such as Crewe, Wirral, Winsford, Northwich, and Middlesbrough. Ensuring all properties within your portfolio are safe, habitable, fit for purpose, and fully equipped according to AASC standards. There is a requirement to operate an Emergency On-Call system outside normal working hours on a rota basis.

This role suits someone with a solid work history in face-to-face interactions and who enjoys a demanding workload, utilizing organizational skills while remaining calm under pressure and supporting service users. You will need to travel between properties in the Black Country and Birmingham areas, so a valid UK driver’s licence is essential. You should be enthusiastic about taking on responsibilities such as:

1. Completing monthly inspections of all properties within your portfolio according to AASC standards and property standards guides.
2. Managing onboarding and withdrawal of properties within your portfolio following the Housing Officer Local Operating Procedures (LOP).
3. Reporting property faults accurately for appropriate response.
4. Completing minor property repairs within your scope, based on training, experience, and available tools and spares.
5. Administering operational cash for tasks like topping up utility meters and emergency payments.
6. Responding to customer complaints.

What you’ll need to do the role

Criminal Record Bureau checks are required due to the nature of the role. All employment offers are subject to security clearance and approval by the Home Office.

Experience in a property-related role is beneficial but not essential. What matters most is your enthusiasm and desire to make a difference. You will be expected to support service users with various challenges, including dealing with anti-social behaviors, medical needs, and child safeguarding issues.

You should possess strong communication skills and confidence in managing conflicts.

Why Serco

Meaningful and vital work: Be part of a collaborative team that significantly influences the delivery of essential services.

A world of opportunity: Join a globally operating business across vital sectors, offering diverse challenges and opportunities.

Great people: Become part of a supportive team passionate about the value of our work.

What we offer

• Pension up to 6%
• Employee Assistance Programme
• Opportunities to contribute to innovation in public services
• A company committed to diversity and inclusion
• Serco Benefits package
• A safe and supportive culture