Housing Officer

Sanctuary Group; Cheadle Hulme; On-site; GBP 32,000 - 35,000; Full time

Job summary

Sanctuary Group is looking for a Housing Officer in Cheadle to manage tenancy and ensure properties are safe and attractive. Responsibilities include delivering excellent housing management services and handling complaints. The role requires NVQ3 in the relevant area and strong customer service skills, along with a commitment to diversity and inclusion.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Cycle to Work scheme

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Proven experience in delivering high quality tenancy services.
• Understanding of relevant regulations and good practice.
• Experience in property or tenancy management.

Responsibilities

• Responsible for tenancy management of social housing and homeownership properties.
• Delivering high quality housing management services.
• Working with external agencies to resolve resident welfare issues.

Skills

Customer service

Problem-solving

Communication

Analytical skills

Education

NVQ3 in relevant area

Job description

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Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Cheadle

£32,887 - £34,617 per year

37.5 hours per week

We are looking for a Housing Officer to join our Housing team, based in Cheadle. You will be responsible for the tenancy management of a patch of social housing and homeownership properties within the local area. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes tenancy sign ups, void management, compliance responsibilities, anti-social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you.

The role of Housing Officer will include:

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting resident welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding

Skills and experiences:

• NVQ3 in relevant area
• Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proven experience of good practice resident involvement activities
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support

this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.