Housing Officer

bpha; Cambridgeshire and Peterborough; Remote; GBP 28,000 - 34,000; Full time

Job summary

A housing management organization is seeking an experienced individual to deliver high-quality tenancy and neighbourhood services. This home-based role involves managing anti-social behaviour, tackling rent arrears, and supporting tenants. The ideal candidate has a background in housing management, strong customer service skills, and a collaborative approach. The position offers a competitive salary and numerous benefits, including holiday and wellbeing services.

Benefits

Competitive salary including car allowance

28 days holiday PLUS Bank Holidays

Free life assurance

Access to wellbeing services

Discounted gym membership

Qualifications

• Previous experience in housing or tenancy management.
• Strong understanding of ASB legislation and best practices.
• Proven ability to manage rent arrears.
• Excellent customer service skills.

Responsibilities

• Take ownership of rent collection and arrears management.
• Manage ASB cases effectively and sensitively.
• Conduct regular estate inspections.
• Ensure tenancies are managed in line with household circumstances.

Skills

Customer service

Problem-solving

Negotiation

Communication

Time management

Collaboration

Job description

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We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing:

Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.

Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.

Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.

Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.

Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We’d love to meet someone with:

Previous experience in housing or tenancy management, ideally within a social housing setting.

A strong understanding of ASB legislation and best practice in case handling.

Proven ability to manage rent arrears and support financial wellbeing.

Excellent customer service skills with a resident-first approach.

Strong problem-solving, negotiation, and influencing skills.

Effective communication, time management, and organisational abilities.

Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is:

A competitive salary of £33,500 including car allowance

28 days holiday PLUS Bank Holidays

Free life assurance

Access to a wide range of wellbeing services and tools, including a digital gym

Opportunities for learning and development

Discounted gym membership

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.