Housing Officer

Laurie McClave artist; Blaby; Hybrid; GBP 15,000 - 18,000; Part time

Job summary

A community-focused housing provider in Blaby is seeking a compassionate Housing Officer to manage housing services and support tenants. You will handle a portfolio of around 600 properties, ensuring safety and comfort. Ideal candidates should have experience in housing management and excellent communication skills. The role offers a flexible work environment and generous benefits including annual leave and a pension scheme.

Benefits

39 days' annual leave increasing with service

Contributory Social Housing Pension Scheme

Health Cash Plan

Training and development opportunities

Company Sick Pay

Qualifications

• Previous experience in housing management or a related field preferred.
• Experience in a customer-facing role with excellent customer care skills.
• Strong communication and influencing skills.

Responsibilities

• Provide housing management services for community partnerships.
• Manage a portfolio of approximately 600 properties.
• Support tenants and address their concerns.

Skills

Customer care skills

Communication

Negotiation

Decision-making

Education

GCSE level 4 – 9 standard or equivalent in English and Maths

Job description

Housing Officer (South)

Location/Base: Blaby District - Leicestershire (This role is community based, and desk based with a combination of working from emh offices, community hubs and home)

Hours: 17.5 hours week, working Wednesday to Friday

Salary: £15,541 - £17,267.50 per annum (FTE £31,082 - £34,535 pa)

We are thrilled to invite you to join us at emh during this period of growth for our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.

The role

Are you ready to make a difference in people's lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We have the perfect opportunity for you! We are currently looking for a dedicated and compassionate Housing Officer to join our team.

As a Housing Officer, you will be responsible for providing a comprehensive housing management service which includes building partnerships to resolve anti-social behaviour & estate management service, making a positive contribution to our communities. You will be responsible for managing a portfolio of approximately 600 properties working closely with tenants to address their concerns and provide support when needed.

The person

Previous experience in housing management or a related field is preferred.

Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability?

Do you have excellent communication, influencing, negotiation, and decision-making skills?

Are you organised and do you have a flexible approach, with a track record of achieving excellent results? If so, we would love to hear from you.

About Us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our Values

Our Values are important to us at emh and we're looking for an Officer who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
• Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
• Opportunities to work flexibly and from home, where the business need allows.
  
  

Qualifications

Educated to GCSE level 4 – 9 standard or equivalent in English and Maths is essential criteria for this role.

For further information about the role, please see attached Job Description and Person Specification.

How To Apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

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