Housing Officer

CIH International Housing Group; Birmingham; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading housing organization is searching for a Housing Officer to manage tenancy issues and deliver quality housing services across the West Midlands. Ideal candidates have a strong background in housing law and a proven record in customer service. This permanent role offers a competitive salary with a car allowance and comprehensive benefits.

Benefits

25 days annual leave

Defined contribution pension scheme

Health cash plan covering eye tests, dental, therapy, and more

Flexible working and Employee Assistance Programme

Paid volunteering leave

Leave buying and selling options

Qualifications

• Knowledge of housing and tenancy law, including succession and mutual exchange.
• Proven track record of delivering excellent customer service.
• Full UK driving licence required.

Responsibilities

• Manage complex tenancy issues and property conditions.
• Handle anti-social behaviour cases and estate issues.
• Provide information to help customers sustain their tenancies.

Skills

Customer Service

Organisational Skills

Verbal Reasoning

Numerical Skills

Education

2 or more A-Levels/NVQ3

Housing or related qualification

Job description

A leading housing organization is seeking a Housing Officer to manage tenancy issues and deliver high-quality housing management services across the West Midlands. The ideal candidate will have a strong background in housing law and a proven track record in customer service. This permanent role offers a competitive salary, car allowance, and a comprehensive benefits package including annual leave, pension scheme, and health cash plan.

25 days annual leave

Defined contribution pension scheme

Health cash plan covering eye tests, dental, therapy, and more

Qualifications

• Knowledge of housing and tenancy law, including succession and mutual exchange.
• Proven track record of delivering excellent customer service.
• Full UK driving licence required.

Responsibilities

• Manage complex tenancy issues and property conditions.
• Handle anti-social behaviour cases and estate issues.
• Provide information to help customers sustain their tenancies.

Skills

Customer Service

Organisational Skills

Verbal Reasoning

Numerical Skills

Education

2 or more A-Levels/NVQ3

Housing or related qualification

Job Title:

Job Title: Housing Officer

Job Location: Brindley Place, Birmingham - with travel across the Midlands and other regions

Salary: £33,400 (+ £750 Car Allowance) per annum

Contract type: Permanent

Working hours: 37 hours per week, Full Time

About the role
We are recruiting a Housing Officer on a permanent basis to cover areas in the West Midlands, including Redditch, Coventry, Solihull, and Stratford Upon Avon.

The role involves supporting GreenSquareAccord's aim of valuing customers by meeting housing and related needs across multiple tenures.

You will work independently and as part of a team to deliver high-quality housing management services focused on customer satisfaction and value for money.

Responsibilities include managing complex tenancy issues, property conditions, anti-social behaviour cases, estate issues, and health & safety concerns.

The role requires you to handle challenging situations independently, adapt to changing priorities, and add value in all tasks.

You will provide information to help customers manage and sustain their tenancies and support the Regional Locality Manager as needed.

This role requires a cover letter. Applications without a cover letter may not be considered.

Note: Successful applicants will need to undergo a DBS check. Further details will be provided after an offer is made.

About you
Candidates should have a good general or technical education beyond GCSEs, such as 2 or more A-Levels/NVQ3, and possess strong vocabulary, verbal reasoning, and numerical skills.

A housing or related qualification is beneficial.

You should have knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies, as well as tenancy or leasehold management and enforcement.

A proven track record of delivering excellent customer service, along with strong administrative and organisational skills, is essential.

A full UK driving licence is required.

Note: Evidence of necessary certificates and qualifications will be required before employment begins.

About us
GreenSquareAccord provides affordable homes and services to help communities thrive. We own and manage 25,000 homes across the West Midlands and Southwest.

We are committed to addressing the housing crisis by offering affordable homes and additional support services for vulnerable populations, including those experiencing homelessness, domestic violence, or involved with the criminal justice system.

The GSA Way
Our culture is defined by our five core commitments: customer focus, teamwork, supportiveness, social purpose, and curiosity and ambition.

You can learn more about the GSA Way in our recruitment pack.

Benefits
We offer a comprehensive benefits package including:

• 25 days annual leave
• Defined contribution pension scheme
• Flexible working and Employee Assistance Programme
• Paid volunteering leave
• Leave buying and selling options
• Health cash plan covering eye tests, dental, therapy, and more

We promote diversity and inclusion and encourage applications from all qualified individuals, including those with disabilities. We guarantee an interview for applicants who meet the essential criteria and require accommodations during the process.

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