Housing Officer

Sanctuary Housing; Birmingham; On-site; GBP 32,000 - 35,000; Full time

Job summary

A not-for-profit housing association in Birmingham seeks a Housing Officer to support tenants and manage tenancies effectively. You will ensure high service standards, address resident issues, and maintain compliance with regulations. Candidates should possess excellent communication skills and experience in tenancy services. The role offers a salary of £32,887, rising to £34,617.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Qualifications

• Prior experience of delivering high quality tenancy services.
• Proven experience of good practice resident involvement activities.
• Travel is a requirement of the role; a full valid driving licence and use of your own vehicle for business use is essential.

Responsibilities

• Providing clear, proactive advice and support to tenants and leaseholders.
• Responding to enquiries regarding tenancies, leases, service charges.
• Playing a key role in fostering relationships with residents.
• Monitoring the condition of properties and communal areas.
• Responding to reports of anti-social behaviour.
• Collaborating with colleagues and external agencies.

Skills

Proven experience of undertaking a similar role

Excellent communication and customer care skills

Working knowledge of relevant regulations and good practice

Excellent skills in analysing and diagnosing problems

Job description

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The role of Housing Officer will include:

• Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities
• Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy
• Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in
• Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment
• Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures
• Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services
• Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Proven experience of good practice resident involvement activities
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)