Housing Officer

Royal British Legion Industries (RBLI); Aylesford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established national charity in Aylesford seeks a Housing Officer to assist in managing general needs and supported accommodation. The role involves ensuring compliance with housing policies and providing outstanding customer service to residents. Candidates should have experience in housing management and excellent support skills. This position offers the opportunity to make a positive impact in the community.

Qualifications

• Experience in housing management or similar field.
• Excellent customer service skills.
• Ability to manage waiting lists and assessments.

Responsibilities

• Manage short-term waiting lists for emergency accommodation.
• Monitor rent debt and manage recovery of arrears.
• Ensure compliance with housing policies.

Job description

Reporting to the Housing and Communities Manager, the Housing Officer is responsible for assisting with the management of general needs, supported, and emergency accommodation owned by RBLI on the 72-acre RBLI Village in Aylesford. The role involves ensuring that RBLI’s housing and maintenance policies and procedures are effectively implemented, and providing exceptional customer service to RBLI residents in the allocation and management of properties.

Key Responsibilities:

1. Manage short-term waiting lists and conduct initial assessments of applications for emergency accommodation (HMO), general needs, and supported accommodation (Over 55’s).
2. Monitor rent debt and manage the recovery of rent arrears.
3. Ensure compliance with housing policies and procedures.
4. Provide support and guidance to residents and prospective applicants.

For full details on the job role, see the attached job description.

About RBLI:

Royal British Legion Industries (RBLI) is a national charity that has been helping those in need for over 100 years. We support the Armed Forces community, individuals with disabilities, and those who are unemployed. Each RBLI division offers services to help veterans live independently, providing a full-care pathway on-site to support veterans of any age or background from across the three services.