Housing Office Coordinator

Blue Octopus Recruitment Limited; London; Hybrid; GBP 28,000; Full time

Job summary

A leading housing provider in London is seeking a Housing Office Coordinator to join their Home Ownership Team. This role focuses on managing correspondence and financial tasks while enhancing the homeowner experience. Ideal candidates will have a background in customer support, strong attention to detail, and a proactive mindset. The position offers hybrid working options and excellent benefits including a generous holiday allowance and career development support.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits platform

Support for learning and career development

Qualifications

• Proven experience in customer support, operations, or housing management.
• Strong attention to detail and collaborative communication skills.
• Ability to manage and interpret data, coordinate multiple tasks.

Responsibilities

• Manage and monitor all incoming correspondence to the Home Ownership Team.
• Provide operational and compliance support including income reconciliation.
• Oversee the income collection process and resolve any issues.
• Support customer engagement and improve the homeowner service experience.

Skills

Customer support experience

Attention to detail

Collaborative communication

Data management

Proactive mindset

Job description

Housing Office Coordinator
London Bridge
£27,500

Hyde is looking for a Housing Office Coordinator to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Housing Office Coordinator at Hyde, you will play a vital role in supporting the Home Ownership Team by managing incoming correspondence, ensuring accurate records, coordinating financial and compliance tasks, and enhancing the customer experience for Hyde’s homeowners.

Key Duties

Manage and monitor all incoming correspondence to the Home Ownership Team, ensuring accurate record-keeping and task allocation.
Provide specialised operational and compliance support, including Section 20 consultations and income reconciliation.
Oversee the income collection process, working closely with the Finance department to ensure correct allocations and resolve any issues.
Act as a key contributor to homeowner management policy, procedures, and training across the business.
Support customer engagement and cross-team collaboration to continuously improve the homeowner service experience.
Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Housing Office Coordinator we’re seeking someone who can bring:

Proven experience in customer support, operations, or housing management
Strong attention to detail and collaborative communication skills
A proactive mindset and passion for delivering high-quality service to homeowners
The ability to manage and interpret data, coordinate multiple tasks, and support team performance
The Benefits of Joining Hyde

Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available
Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.