Housing Night Support Worker – Casual

Ashberry Recruitment; Morecambe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment firm is seeking Casual Waking Night Support Workers for a reputable client in Morecambe. In this role, you will support vulnerable clients and manage housing functions, ensuring a safe and efficient environment. Your expertise in conflict resolution and client guidance will be invaluable in this dynamic position.

Qualifications

• Enhanced DBS Check required.
• Proven track record of providing information and guidance to clients.
• Understanding of basic housing management tasks.

Responsibilities

• Assist clients with welfare rights, budgeting, and education.
• Provide concierge services and manage frontline duties.
• Log and report maintenance issues.

Skills

Conflict resolution

Communication

De-escalation skills

IT knowledge

Job description

Ashberry Recruitment are currently looking for Casual Waking Night Support Workers for their well-respected client based in Morecambe.

As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact.

Some of your duties and responsibilities will be as follows:

• Work with clients to resolve conflict using de-escalation skills where appropriate
• Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
• Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
• Assist with logging and reporting maintenance work including emergency out of hours repairs
• Supporting clients with welfare rights, budgeting, employment, education and training
• Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
• Manage front of house duties including telephone calls and external visitors

Requirements for the role:

• Enhanced DBS Check
• Must have a proven track record of providing information, advice and guidance to clients
• Knowledge and understanding of basic IT suitable for an office environment
• Knowledge of basic housing management tasks and working with vulnerable individuals