Housing Needs Panel Coordinator

CIH International Housing Group; Wakefield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading housing organization in Wakefield seeks a Housing Needs Panel Co-ordinator to manage housing applications for diverse client needs. Ideal candidates will demonstrate strong organisational skills, effective communication, and the ability to handle challenging situations while ensuring excellent support for applicants throughout the process.

Qualifications

• Excellent communication skills required.
• Ability to co-ordinate multi-agency meetings.
• Experience in processing applications in housing services.

Responsibilities

• Process applications for housing priority.
• Liaise with various services and support applicants.
• Manage multi-agency meetings and complete necessary documentation.

Skills

Communication

Organisational skills

Teamwork

Job description

We are looking to recruit a well organised, self-motivated Housing Needs Panel Co-ordinator to work as part of our busy Housing Needs Panel Team. You will be required to process applications for additional priority on the housing register from a range of applicants including those with disabilities, complex needs and those living in supported housing, hospital and rehabilitation settings. You will liaise with other services within the Council and external agencies to gather crucial information to support applications. This will require you to have excellent communication skills

You will work as part of a team dealing with all forms of contact including face to face, telephone and electronic with both applicants and professionals. The ability to co-ordinate multi-agency meetings, take detailed minutes, produce reports, statistical information and letters, whilst meeting deadlines are essential requirements of this post.

Applicants can present in very difficult and stressful situations and need support and advice to resolve their housing difficulties. You will need to be able to manage applicants who display a range of behaviours which can be challenging at times remaining focussed on achieving the best possible outcome for the household.

The ability to prioritise and organise your workload efficiently is a vital part of this role as well as a real focus on the needs of the applicant ensuring an effective customer journey is maintained at all times.

For an informal discussion, please contact Lisa Moorey or Sarah Machin on 01924 304369/66.