Housing Needs Officer

Pendle Borough Council; Nelson; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Extra annual leave

Cycle to Work

Vivup discounts

Employee Assistance Programme

Job summary

Pendle Borough Council is seeking a self-motivated Housing Needs Officer to manage a caseload, conduct housing options and homelessness interviews, and provide housing advice. You will need strong organisational skills and the ability to handle competing workloads, especially at peak times.

Experience with homelessness legislation is desirable; knowledge of welfare benefits and assessment processes is essential.

Qualifications

• Experience in housing options or homelessness interviews.
• Familiarity with welfare benefits and assessment processes.

Responsibilities

• Manage a caseload of housing needs cases.
• Conduct housing options and homelessness interviews and enquiries.
• Provide clear housing advice and information to applicants.
• Work within local government housing policies and statutory guidelines.

Skills

Organisational skills

Housing options

Interviews

Welfare benefits

Tools

Case management

Job description

We are looking for a self-motivated and well organised individual for the post of Housing Needs Officer. You will be required to manage a caseload along with undertaking housing options / homelessness interviews and enquiries as required.

You will be able to demonstrate excellent organisational skills especially to manage competing workloads at peak times.

A good working knowledge of Homelessness legislation is desirable though not essential, although extensive experience of working with assessment, providing housing advice and having a knowledge of welfare benefits is essential

Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.

We offer:

• Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours
• Up to 31 days annual leave
• Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire

Our Benefits include:

• Local Government Pension Scheme
• Option to buy extra annual leave
• Cycle to Work, home tech, and car salary sacrifice schemes
• Discounts at major retailers via the Vivup programme
• Access to Employee Assistance Programme

We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.

Please note: we are unable to support visa sponsorship for this post as the occupation code for the role is not one that is eligible for a skilled worker visa.

Interviews are intended to be held during the week commencing 21st September 2026

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, Pennine and West Lancashire from April 2028.

If you are successful in your application, you will initially join Pendle Council. However, as part of the planned transition, your employment will transfer to Pennine Lancashire from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come