Housing Manager - Co-operative Services

Trident Housing Association Limited; Birmingham; On-site; GBP 39,000 - 46,000; Full time

Job summary

An opportunity as a Housing Manager at Trident Housing Association Limited within the Homes & Communities department. The role focuses on managing a co-operative team to deliver quality housing services across Birmingham, ensuring effective communication and stakeholder engagement. Candidates should possess experience in social housing and demonstrate leadership qualities.

Benefits

34 days annual leave, plus option for 5 additional days

A day off for your birthday

Life assurance (3 x salary)

Flexible working options

Learning & Development opportunities

Qualifications

• Considerable experience in the social housing sector.
• Passionate about social housing and career development.
• Strong communication skills and a proactive approach to stakeholder management.

Responsibilities

• Manage housing tasks related to income management, allocations, and resident engagement.
• Coordinate service delivery and build relationships with Co-operative Committees.
• Work with internal departments to support co-operative goals and values.

Skills

Leadership

Communication

Organizational Skills

Job description

REF/ 104572

Housing Manager - Co-operative Services

239 Holliday Street, Birmingham, B1 1SJ

Homes & Communities department

£39,980.65 per annum + £1,680 car allowance

37.5 hours per week

Closing date: Friday 11th July 2025

About the role

An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts.

You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents.

You will develop a positive working relationship with all Co-operative Committees, ensuring organisational representation at formal meetings when required which may include up to six evening meetings per month.

The successful candidate will pro-actively work with colleagues across all Trident departments, in particular the Homes and Communities Department, Technical Services and Finance to support the aims and objectives of the Co-operatives and identify opportunities to further develop the co-operatives in line with their vision and values such as sourcing additional training and increasing resident engagement and community development initiatives.

Who we’re looking for?

• You will have considerable experience of working in the social housing sector.
• You will be passionate about social housing and enthuisiastic for your own career development and that of your team.
• It is essential that you have good communication skills and a ‘can do’ approach to working positively with internal and external stakeholders and forging new partnerships to address key issues and achieve agreed outcomes
• You will be a strong and motivated leader, able to work under your own initiative, organising your workload to meet goals and KPIs that are set.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

In Short

• Industry Charities & Non-Profit
• Founded 1962
• Location Birmingham, United Kingdom
• Company size 500 - 999

About Trident Group

Trident Group is a people-focused organisation with over 60 years experience in providing quality affordable homes as well offering care and support for general and complex needs.

With the support of over 750 staff, our aim is to create opportunities to develop thriving, vibrant, diverse communities. We put people’s needs at the heart of everything we do, using much of our £40m annual turnover to fund social investment initiatives for our residents.

Our Services

Below is a list of some of the services we are proud to offer our community.

• Homeless Services
• Learning and Disability Support
• Domiciliary Care Services
• Mental Health Services
• Domestic Violence Services for males & females
• PURE Project - Employment Services
• Registered Care Services
• Older People Services
• Young People Services
• Only Chinese Care and Support Scheme in England

Job benefits

As well as arewarding role, we offer an exciting range of benefits too including:

• Birthday Leave –every year after your probation period is complete, your birthday gift from Trident Groupis a day’s leave to enjoy it
• New Home Leave –up to 4 days paid leave can be applied, for each year, to support you in moving to a new home
• Pension –provided by the People’s Pension, the organisation contributes to your future after your career is complete
• Flexible Working –we offer many variations of hours and contracts to suit staff
• Employee Assistance Programme –a 24 hour, 365 days per year confidential support for employees and members of their family
• Health Cash Plan –enables employees and their families to receive cash payments towards the cost of everyday healthcare
• Cycle Purchase Scheme–a salary sacrifice scheme for the purchase of cycles with up to 40% off the recommended retail price, up to the value of £1000
• GymFlex –a salary sacrifice scheme for a reduced rate gym membership
• Eyecare Vouchers –scheme to support with the costs of eye tests and eye wear
• Public Transport –Up to 50% of the cost towards your weekly, monthly or annual travel pass through expenses, depending on the number of business-related journeys and your role
• Taste Card –discounts on restaurants, cinema tickets, theatre tickets and hotels
• Costco–discounts available for warehouse wholesale shopping

Our brands

Trident has three brands under our corporate umbrella, who work together to achieve our company mission.

Trident Reach – Registered charity, providing vital care and support services

Trident Housing – Building, management and maintenance of homes

Trident Star – Management of commercial lettings.

Our Values

We are a people focused company and we share the following values:

Trustworthy

Collaborative

Accountable

People Focused

Caring in all we do