Housing Manager

Home Group; Wigton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization is seeking a Housing Manager in Wigton to enhance community well-being through effective housing management. This hybrid role requires strong customer service skills and experience in the housing sector. You will engage with residents, manage complaints, and ensure compliance with housing regulations. A positive attitude and strong organizational skills are keys to success in this team-oriented position.

Benefits

34 days leave

Paid volunteering time

7% pension contributions

Health cash plan

Career development

Supermarket discounts

Qualifications

• Experience in the housing sector with understanding of housing management.
• Willing to work towards Chartered Institute of Housing Level 3.
• Proactive self-starter with a positive attitude.

Responsibilities

• Provide customer support in estates and communities.
• Manage complaints and anti-social behaviour.
• Conduct estate inspections and manage safety checks.

Skills

Housing management experience

Customer service

Organizational skills

Knowledge of housing law

Stakeholder engagement

Education

Chartered Institute of Housing Level 3

Job description

Overview

Housing Manager - (251427)

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our housing team in Wigton. You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.

Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

Our team

You’ll join Manager Hayley and our team, we’re super passionate about what we do! We’re really proud of insert current project or recent team achievement. We’re a supportive bunch and like to insert social or work fun.

Job details

This is a hybrid role and in an average week, you’ll spend 2 or 3 days working from our community patches of Wigton and surrounding areas.

• Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 days in the office at Burnside and the remainder of the week working from home catching up on admin.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need a Standard DBS check done and we pay for that.

You Bring

• You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc

Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

We are unable to sponsor you for this role.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !