Housing Manager

Niyaa People Ltd; Wigston; On-site; GBP 50,000; Full time

Job summary

A regional housing management organization is seeking a Housing Manager to lead a team delivering top-notch tenancy services. This role requires expertise in housing law, excellent team management skills, and the ability to handle sensitive cases. The successful candidate will contribute to service improvements while adhering to legal and policy standards. Competitive salary of £49,257 and great benefits are offered.

Benefits

Paid holiday up to 30 days

Sector specific training

Long service awards

Golden Hello referral bonus

Cycle to work scheme

Free DBS

Pension scheme with matched contributions

Qualifications

• Experience advocating in court without needing solicitors.
• Ability to support a team to achieve service objectives.
• Empathetic service provision for sensitive cases.

Responsibilities

• Lead the housing team to deliver tenancy management services.
• Manage performance and tenancy lifecycle functions.
• Drive service improvements through leadership and collaboration.

Skills

Housing law knowledge

Team management

IT skills including Microsoft Office

Case management expertise

Education

Chartered Institute of Housing qualification or equivalent

Tools

Housing management systems (e.g. Open Housing)

Job description

Overview

We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money.

Responsibilities

• Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types.
• Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment.
• Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice.
• Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners.

What We\'re Looking For

• In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors.
• Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives.
• Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities.
• Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement.
• Chartered Institute of Housing qualification or equivalent

Benefits

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Free DBS (Disclosures and Barring Service)
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Job title: Housing Manager
Salary: £49,257
Location: Leicester
Hours: 35

If this Housing Manager role is for you then please apply or contact (url removed)