Housing Manager

YMCA DONCASTER; South Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A youth-focused social housing provider in South Yorkshire is seeking a Housing Manager to lead exceptional housing services and manage a dedicated team. The role includes oversight of landlord services and compliance, focusing on rent collection, behavior management, and ensuring a professional service to young residents. The ideal candidate will have strong leadership and communication skills, and previous experience in housing management. This position offers a unique opportunity to make a positive impact on the lives of young people.

Qualifications

• Demonstrated experience in housing management or related field.
• Strong leadership skills and ability to manage a team.
• Excellent communication and customer service skills.

Responsibilities

• Accountable for targets in rent collection and void management.
• Oversee behavior management and complaints resolution.
• Provide line management to the housing team.

Job description

Overview

Are you passionate about delivering exceptional housing services and leading teams to success? We are looking for a dynamic, assertive and proactive Housing Manager ready to make a difference to young people’s lives.

We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more.

This role is focused on landlord services and compliance, particularly with regard to occupancy, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints.

We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Housing Manager role.

As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota.

You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people.

Main Responsibilities

• To be accountable for meeting or exceeding targets for rent collection, applications and void management.
• To oversee the proactive management of behaviour, engagement and complaints.
• To provide line management to the housing team including recruitment, induction and training.
• To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.
• To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licensing and similar matters.
• To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).
• To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.
• To oversee YMCA Doncaster’s client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.
• To submit CORE and other individual returns as necessary.
• To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.
• To provide regular and occasional reports as required, including for the monitoring of targets.
• To cover accommodation, reception or other duties where necessary in times of absence or vacancies.
• To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.
• To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.
• To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.
• To represent senior staff and the Association positively in all relationships, both internal and external.
• To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.
• Other reasonable duties as required from time to time by the Line Manager.