Housing Manager

Housing 21; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Peterborough seeks a Housing Manager to provide high-quality services for older residents, ensuring a safe and responsive environment. Candidates should have experience in managing teams and providing housing services to vulnerable individuals, alongside sound knowledge of relevant regulations. The position offers significant benefits, including a pension scheme and flexible working options.

Benefits

Pension scheme

Holiday pay

Occupational Sick Pay

Health Cash Plan

Employee Assistance Programme

Nine-day fortnight

Qualifications

• Experience supervising and managing a small team, ideally in Social Housing.
• Providing high quality housing service to older or vulnerable people.
• Experience in Housing Management & Maintenance.

Responsibilities

• Provide a high quality housing management and support service.
• Discharge landlord duties as per Housing 21 policies.
• Work with residents to maintain safe and well-managed schemes.

Skills

Supervision and management

Professional housing service

Housing management & maintenance

Handling sensitive information

Knowledge of Health and Safety legislation

Knowledge of Social Housing regulations

Education

GCSEs in English and Maths (Grade C or above)

Job description

Overview

Hours: 35 hours per week

Shift Pattern: Business hours, but flexibility is essential to meet the needs of the residents and service delivery.

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

Responsibilities

• Provide a high quality and responsive housing management and support service in a safe and secure environment, encouraging independence and choice for residents.
• Discharge landlord duties in accordance with Housing 21 policies and procedures.
• Work with residents to maintain safe, well managed schemes with communal areas and services.

Qualifications

• Experience of supervising and managing a small team, ideally within an organisation providing Social Housing
• Experience of providing a professional, high quality housing service to older and/ or vulnerable people
• Experience of Housing Management & Maintenance
• Experience of Housing aid and advice
• Experience of working within a secure and confidential environment and dealing with sensitive personal information
• Good general standard of education with GCSE’s (Grade C or above) in English and Maths
• Substantial administrative experience
• Sound knowledge of Health and Safety legislation
• Knowledge of the Social Housing Sector and the relevant Legislation and regulations

Benefits

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made.

If you require more information before applying for this role, please see the attached job profile.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications 14 October 2025, with interviews taking place 16 October 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.