Housing Manager

ENB Recruitment and Training Limited; Milton Keynes; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

Une entreprise reconnue recherche un Gestionnaire de Logement pour superviser une équipe et assurer une gestion efficace des services locatifs. Ce rôle essentiel implique la gestion quotidienne des opérations, le respect des réglementations et l'amélioration continue de l'expérience des résidents. Les candidats devraient avoir une solide expérience en gestion du logement et des qualifications pertinentes.

Qualifications

• Expérience de travail en gestion du logement.
• Compréhension des politiques d'allocation de logements.
• Expérience en gestion des plaintes et satisfaction des clients.

Responsibilities

• Gérer et soutenir les agents et le personnel du logement.
• Surveiller la gestion des loyers et la satisfaction des résidents.
• Assurer la conformité avec la législation et les politiques.

Skills

Gestion de tenancies

Gestion d'équipe

Connaissance des politiques d'allocation

Communication

Education

CIH Level 3 Certificate in Housing Practice

Job description

Housing Manager

Hybrid working - office location MK

up to GBP54k per annum

ENB are partnered with our housing client who are seeking a Housing Manager to join their organisation on a full time, permanent basis.

As the Housing Manager, your role will be to manage and support the Housing Officers, Housing Allocations Officers, and other housing staff delivering high-quality tenancy and housing services.

The current team size is 6 people but team size will grow over the next 12-18 months.

The Housing Manager plays a key leadership role, with direct responsibility for overseeing all the day-to-day operations and ensuring the delivery of excellent tenancy management, allocations, estate services and customer care.

Prior experience within a Senior Housing Officer or management role is desirable and knowledge lease and management agreements will be essential.

Key highlights of experience (full job description will be given to interested candidates)

• Oversee the delivery of all aspects of tenancy and estate management including rent arrears, anti-social behaviour, tenancy sustainment and former tenant arrears
• Ensure all housing management activity complies with the with the allocations policy, local lettings plans and section 106 agreements
• Ensure the efficient marketing, assessment, and allocation of homes
• Monitor voids and relet performance, working to reduce turnaround times and maximise income
• Ensure residents are informed, involved and engaged through regular communication and participation
• Support effective complaints handling and resolution in accordance with the Housing Ombudsman Complaint Handling Code
• Monitor tenant satisfaction and lead initiatives to improve service experience
• Liaise with managing agents and contractors to ensure high standards of repairs, maintenance and compliance
• Support estate inspections and ensure follow-up actions are completed
• Work collaboratively with the Asset Management team to ensure homes meet required standards and compliance obligations
• Ensure compliance with regulatory standards, housing law, and business policies and procedures

Experience required:

• CIH Level 3 Certificate in Housing Practice or equivalent
• Experience working in housing management
• Understanding of housing allocations policies, S106 and local lettings plans