Housing Manager

Osborne Appointments; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading company is seeking a Housing Manager to oversee housing services at their Highams Park location. This 12-month contract role involves managing a team, ensuring compliance, and handling various responsibilities in property management, all while fostering a high standard of service. If you're an organized and proactive individual with a solid background in housing management, we'd love to hear from you!

Benefits

Access to a 24-hour therapist for family members

Team bonding sessions every 3 months

Qualifications

• Strong experience in housing/property management and maintenance required.
• Desirable social housing experience.
• Excellent communication and people management skills.

Responsibilities

• Manage and support a team of 6 housing staff.
• Ensure compliance, oversee void property processes and maintain high service standards.
• Monitor legal processes and manage incoming complaints.

Skills

Housing Management

Team Leadership

Communication

Organisational Skills

Housing Compliance

Job description

Housing Manager

OA are recruiting for a Housing Manager to join our client s dynamic team.

The successful candidate will manage a team on a 12month contract. You ll be stepping into a key role that ensures the smooth day-to-day running of the housing services, with oversight of a busy team and various housing management functions.

Location: Highams Park, London.

Hours: 12-month contract. Monday Friday 9-6. Office based.

Salary: £30,000-£32,000 depending on experience

Housing Manager Benefits

• Access to a 24-hour therapist family members included
• Team bonding sessions every 3 months

Housing Manager Key Responsibilities

• Manage and support a team of 6 housing staff, overseeing daily workloads, performance, and team wellbeing.
• Oversee void property processes, including handbacks, relets, and turnaround times.
• Ensure our block buildings are maintained to a high standard and compliance is met.
• Monitor and update legal processes, ensuring accurate records and timely responses.
• Attend weekly meetings with Housing and Allocations teams to ensure smooth communication and progress.
• Investigate delays in property availability (e.g., pricing or maintenance) and resolve issues.
• Manage complaints received via the enquiry s inbox, ensuring timely and empathetic resolution.
• Liaise closely with the maintenance team, provide required information, and follow up on job sheet progress.
• Monitor group chats for any urgent OOH matters and coordinate responses.
• Track and report on KPIs such as call handling, job sheet turnaround, and service delivery.
• Handle any incoming insurance claims related to properties.
• Review and approve contractor quotes in line with company policy.
• Review and sign off on property handover reports.
• Assist with interviewing new staff and liaise with recruitment agencies as needed.
• Support the Allocations team by chasing progress and reminders three times a week.
• Oversee our key tracking system to ensure accurate and secure key management.
• Review and approve invoices for services, works, and supplies.

Housing Manager Skills and Experience

• Strong experience in housing/property management and property maintenance/management
• Social housing experience is desirable, not essential
• Confident team leader with excellent communication and people management skills
• Highly organised, proactive, and detail-oriented
• Comfortable working in a fast-paced environment and managing multiple priorities
• Sound understanding of housing compliance, maintenance processes, and complaint handling

If you are interested in this position, please apply online with your CV.

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