Housing Manager

LHG - London Hotel Group; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

LHG - London Hotels Group is seeking an experienced Housing Manager to oversee accommodation services in its Housing Section within Greater London. You will manage a housing site, ensure health and safety compliance, and coordinate repairs and maintenance while leading housing officers, cleaning staff, and maintenance teams.

You will work with clients including people experiencing homelessness and other vulnerable groups, ensuring high standards of service and regulatory compliance across the

Qualifications

• Experience in housing management or property management.
• Experience working with vulnerable groups.
• Strong health and safety awareness and fire safety training.

Responsibilities

• Oversee a temporary accommodation housing site in Greater London.
• Maintain regular contact with councils and guests and address concerns.
• Coordinate repairs, maintenance, and service providers.

Skills

Staff management

Health and safety

Complaint handling

Job description

We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section.

Before you do, make sure to read all the details pertaining to this job in the description below.

You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance.

You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams.

Responsibilities

• Managing a temporary accommodation housing site
• Implementing and maintaining company standards and policies
• Managing breaches of company rules and regulations
• Ensuring health and safety audits and fire risk assessments are completed and acted upon
• Keeping site certifications up to date, including gas, electrical, and TV licences
• Providing regular health and safety and fire training for staff
• Maintaining site properties through inspections and repairs
• Managing reception, housekeeping, and maintenance staff
• Recruiting, training, supervising, and monitoring staff workloads
• Managing unauthorised occupiers and challenging guest situations
• Investigating and responding to client complaints
• Maintaining records and preparing reports