Housing Manager

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Hybrid Working Arrangements

The majority of the working week will be office-based with the housing team in Histon, especially in the first six months (probation period). Afterward, there may be opportunities to apply for increased hybrid working, depending on team needs and service delivery.

About CHS

CHS is a charitable housing association and social enterprise supporting people and communities in Cambridgeshire. Our mission is to enable people to flourish by providing high-quality homes with support. This role focuses on our rented and shared ownership homes. If you seek a rewarding role with a supportive team, we invite you to join us.

What You’ll Do

1. Assist the Director of Customers in developing and delivering a first-class housing management service in partnership with our customers.
2. Line manage a team of Housing Officers, leading and coaching them to provide a responsive and proactive service.
3. Be accountable for team performance, including lettings, tenancy issues, communal areas, rental income, and service charges.
4. Respond proactively to anti-social behaviour, harassment, and domestic abuse cases, working positively with partner agencies.

About You

• Minimum of two years’ experience managing and delivering a housing service in social housing.
• Chartered Institute of Housing qualification or relevant management qualification preferred.
• Deep knowledge of social housing law, benefits, housing policy, and social issues.
• Line management experience is desirable.
• Experience supporting customers with support needs.
• Strong customer service focus, excellent communication, and influencing skills.
• Ability to lead continuous improvement and coach team members effectively.
• Experience with housing management IT systems, Microsoft Office, and strong numeracy skills.
• Full UK driving license, access to a car for work, and business insurance.

Benefits

• Employee discount scheme (retail, leisure, gym, fitness equipment)
• Doctor Care Anywhere telehealth service
• Employee Assistance Programme
• Cycle to work scheme
• One day off annually for volunteering
• Holiday entitlement: 30 days, increasing to 35 with service (pro-rata for part-time)
• Holiday purchase scheme (up to 5 days/year)
• Company sick pay
• Business mileage allowance: 58p per mile
• Refer a friend scheme (£250)
• Contributory pension scheme
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Induction and paid training
• Free DBS check (for relevant posts)
• Free onsite/nearby parking
• Hybrid Working Policy
• Flexitime

Additional Information

This position requires a Basic DBS Disclosure. Candidates will complete online assessments during recruitment.

Application Details

Closing date: midnight, Monday 5 May 2025

Interviews: Tuesday 13 May (pm), Wednesday 14 May (am), Thursday 15 May (pm)

For an informal discussion, contact Helen Tonks, Director of Customers, at 01223 736425 or via email.