Housing Management Support Officer

Virtual Bridges; Hull and East Yorkshire; On-site; GBP 28,000; Full time

Job summary

A leading charitable organization is seeking a compassionate Housing Management Support Worker to provide safe, supportive accommodation for women overcoming significant challenges. This role involves managing tenancy tasks, offering emotional and practical support, and collaborating with partner agencies. Join a dedicated team to empower women and create lasting change in their lives.

Benefits

Ongoing training and supervision

Career development opportunities

Supportive, purpose-driven organization

Qualifications

• Experience supporting vulnerable women or those facing complex life challenges.
• Solid understanding of safeguarding adults and children.
• Confident using IT systems and managing case loads.

Responsibilities

• Carry out regular checks to ensure properties are safe and clean.
• Support residents with housing benefit claims and budgeting.
• Respond to safeguarding concerns and tenancy issues.

Skills

Communication

Organisational

Problem-solving

Tools

Housing management software

Job description

Housing Management Support Worker - Empowering Women, Creating Change

Location: York

Salary: £27,575 per year

Full-Time | 37 hours per week | 5 out of 7 days on a rota

Driver's licence and access to a vehicle required

Do you believe safe housing can change lives?

We're looking for a compassionate and proactive Housing Management Support Worker to join our dedicated team in York. You'll play a key role in supporting women who are overcoming significant challenges - including domestic abuse, homelessness, addiction, and exploitation - to move forward with strength and independence.

About The Role

You'll be responsible for providing safe, supportive accommodation where women feel respected, empowered, and ready to build brighter futures. From managing tenancy-related tasks to providing emotional and practical support, this is a hands-on role where no two days are the same - and every day makes a difference.

Key Responsibilities

• Carry out regular checks to ensure properties are safe, clean, and welcoming.
• Report and follow up on repairs, ensuring health and safety standards are met.
• Support residents with housing benefit claims, budgeting, and rent management.
• Develop support plans and risk assessments tailored to individual needs and goals.
• Respond to safeguarding concerns, incidents, and tenancy issues with professionalism and care.
• Work closely with partner agencies in housing, health, substance use, criminal justice, and domestic abuse services.
• Maintain accurate records using our digital case management system.
  
  

What We're Looking For

• Experience supporting vulnerable women or those facing complex life challenges.
• A solid understanding of safeguarding adults and children.
• Strong communication, organisational, and problem-solving skills.
• Confident using IT systems and managing your own caseload.
• Able to work effectively both independently and as part of a trauma-informed team.
• A full UK driving licence, access to a vehicle, and appropriate insurance.
  
  

Desirable (but Not Essential)

• Experience using housing or tenancy management software.
• Knowledge of housing benefit processes and tenancy sustainment.
• Experience working in a multi-agency setting.
  
  

What You'll Gain

• A meaningful role with a supportive, purpose-driven organisation.
• Ongoing training, supervision, and reflective practice.
• Opportunities to develop and progress your career.
• The chance to make a tangible difference in women's lives, every day.
  
  

Ready to support women in finding safety, strength, and stability?

Apply today - and help us build better futures, one home at a time.

Submit your CV now to get started.

#DCCA12 | #HousingSupportWorker | #SupportAndStability | #WomenHelpingWomen | #TraumaInformedCare