Housing Management Role

Coastline Housing; Redruth; On-site; GBP 22,000 - 27,000; Full time

Job summary

A charitable social landlord in Redruth seeks a dedicated Housing Management Worker to support homeless clients. You will ensure accommodation standards, handle inspections, and coordinate with income teams. Ideal candidates have qualifications in relevant fields, demonstrable IT skills, and a commitment to customer service. This full-time role offers various benefits including 33 days holiday, continuous training, and a pension scheme.

Benefits

33 days holiday including Bank Holidays

Continuous training and development opportunities

Defined Contribution pension scheme with employer contributions

Healthcare cashback plan

Access to EAP and Thrive Mental Wellbeing app

Cycle to work scheme

Discounts on everyday expenses

Qualifications

• Demonstrable IT skills, particularly in Microsoft Office programs.
• Customer service experience is essential to deliver a high standard service.
• Experience in social care or with mental health/substance misuse is advantageous.

Responsibilities

• Ensure supported accommodation properties are fit for purpose.
• Undertake inspections and fire safety checks.
• Liaise with income teams and key workers on various housing-related matters.

Skills

Excellent communication skills

IT skills (especially Microsoft Office)

Customer service experience

Ability to provide life skills and guidance

Education

Level 2 qualification (GCSE or equivalent)

Job description

Overview

Are you passionate about making a difference in the lives of individuals experiencing homelessness and complex needs? We are seeking a dedicated and compassionate Housing Management Worker to join our team.

Our Homeless Service Team helps provide holistic support, care and rehabilitation opportunities for our customers who need it most. As a Housing Management Worker you will deal with all aspects of the Housing Management function, ensuring a high quality professional service is delivered and customer care standards are maintained for Homeless Service clients.

Responsibilities

• Ensure supported accommodation properties are fit for purpose.
• Undertake inspections and fire safety checks.
• Liaise with income teams, key workers and other colleagues across the business on rent, service charges, client support, communications and all aspects of administration and management of housing admissions and customer experience.

Qualifications and experience

• Level 2 qualification (GCSE or equivalent), ideally in a relevant field for the role.
• Demonstrable IT skills, particularly in Microsoft Office programs.
• Excellent communication skills and the ability to provide life skills and guidance to others.
• Customer service experience is essential to deliver a high standard service to Coastline's Homeless Service users.
• Experience in social care, or with mental health and/or substance misuse support needs is advantageous, but applications from those without this experience but with a passion for supporting people are welcome.
• Experience in housing management or an accommodation setting is advantageous.
• Enhanced DBS check and full driving licence are essential for this role.

Schedule and application process

The hours for this role are on a 2 week rolling rota including every other weekend and evening shifts. Please submit your CV and a cover letter outlining your relevant experience and motivation for this role, showing how you meet the competencies and skills required for the role and highlighting how you are a good fit for Coastline.

About Coastline

Coastline Housing is a charitable social landlord serving Cornwall. We are a key provider of housing and support in Cornwall, including social housing for thousands of people, plus shared ownership and rent to buy homes. Our Extra Care scheme in Redruth houses many older people, and our services for homelessness help hundreds each year who are rough sleeping. We are Accredited with Investors in People Gold and a Disability Confident Leader.

Benefits

• 33 days holiday including Bank Holidays
• Continuous training and development opportunities
• Option to purchase additional annual leave
• Defined Contribution pension scheme with employer contributions up to 8.3%
• Healthcare cashback plan, including dental & eyecare
• Health and wellbeing programme, including access to EAP and Thrive Mental Wellbeing app
• Cycle to work scheme
• Discounts on a range of everyday expenses
• On-site facilities and parking where applicable

Job Types: Full-time, Permanent