Housing Management Officer

City of York Council; York; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Have you ever thought that you might make a good Housing Management Officer and have a range of skills that might transfer to this vital housing role? Well, this might be a great opportunity for you.

Housing Management Services at City of York Council have an exciting opportunity to join the team as a Housing Management Officer for approximately 9 months.

About The Role

As a Housing Management Officer, you will work as part of an area as well as a city-wide team in managing a patch of council housing and will make a positive difference to the lives of our tenants and the community.

The role involves all aspects of housing management, including tenancy sign ups and management, income collection - rent and arrears collection, anti-social behaviour management, homeless prevention, and financial inclusion. A key focus is on the provision of a responsive and sensitive service to our residents, to ensure they maintain successful tenancies. This will include the ability to work closely with residents, families, and a diverse range of partner agencies.

This is a frequently changing and fast-paced role.

Key Skills And Experience Required

Previous housing-related experience is required for this role. Above all in this role we are looking for applicants with:

• A can-do and positive attitude, that are hardworking and able to demonstrate creativity.
• Drive, determination, and flexibility to adapt and deliver continual improvements for your tenants and communities.
• Effective communication, negotiation, and interpersonal skills to enable you to resolve conflict and find solutions to complex issues across a range of partners, customers (some of whom may be vulnerable), and stakeholders.
• Effective customer service skills that will allow you to get to the heart of issues and deal with them sensitively, professionally, and courteously.
• Excellent IT skills and the ability to work on your own initiative as well as working well as part of a team is essential.

If this sounds like you, we look forward to receiving your application.

This post is suitable as a job share opportunity.

City of York Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

As this role is public-facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives, and a reward package which recognises your contribution. We can offer flexible working practices, community engagement, and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards, and savings.

For further information or an informal discussion please contact Charlotte Stokes, Housing Management Team Leader at [e-mail] or on 01904 551261. Or Emma Thorpe, Housing Management Team Leader at [e-mail] or on 01904 551277.

Closing date: 20 April 2025 at 12 midnight

Interview date: Week commencing 28 April 2025