Housing Management Officer

Mentalhealth UK; Birmingham; On-site; GBP 24,000 - 34,000; Full time

Job summary

Mentalhealth UK is hiring a Housing Management Officer for Topping Mill in Bury. This role involves providing housing support to individuals affected by mental illness, ensuring a responsive service and fostering positive outcomes. The ideal candidate will have a housing qualification or relevant experience, along with strong communication and problem-solving skills. Join a dedicated team committed to supporting mental health recovery and promoting equity within the community.

Benefits

Employer funded pension

Flexible working

Training opportunities

25 days annual leave

Employee Assistance Programme

1 day additional leave on your Birthday

Qualifications

• Knowledge of housing needs faced by those with mental health challenges.
• Understanding of enhanced housing benefits and related legislation.
• Experience in housing, social services or residential care.

Responsibilities

• Deliver a responsive customer-oriented housing management service.
• Work with tenants experiencing mental health challenges.
• Conduct risk assessments and manage potential risks.

Skills

Strong communication skills

Knowledge of housing management

Ability to identify support goals

Education

Recognised Housing related qualification

Tools

Microsoft applications

Job description

Vacancy Location Bury - Topping Mill (Scott Rosse Place)

This is a Permanent , 21 hours vacancy that will close in 19 days at 23:59 BST .

Your role

Rethink Mental Illness are hiring a Housing Management Officer to join ourinspiring and friendly team at Topping Mill, Bury.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

Our Topping Mill Service provides stable transition accommodation and support, to people over the age of 18, for up to five years. Our supported living accommodation provides person-centred support, based on their recovery journey. This will enable users to move onto housing within the community. Topping Mill consists of 14 self-contained flats, along with a shared lounge on both the ground and first floor.

JOIN THE TEAM!

Overview of a Housing Management Officer role:

As a Housing Officer, you will work under the leadership and guidance of the Registered Service Manager (RSM) to deliver a responsive and customer orientated housing management service. This involves working with tenants who experience Mental Health challenges, living in accommodation supported by Rethink mental illness staff.

Essential Skills and Experience Required:

• Must be able to demonstrate behaviours consistent with the values of the Charity
• Recognised Housing related qualification or equivalent relevant experience
• Experience in a comparable role, preferably in housing, social services, residential care or supported housing.
• Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines
• Ability to identify support goals and evaluate progress.
• Knowledge of risk assessments and ability to identify potential risks and how to manage risks.
• Understanding of housing management, law and best practice
• Ability to motivate people and achieve positive outcomes
• Ability to communicate effectively at different levels
• Knowledge of housing needs / barriers faced by people who experience mental ill health.
• Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes
• Competent in the use of IT systems including Microsoft applications, email and internet.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission:“A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues.We are also proud to have been awarded Disability Confident Employer statusand are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background- regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider -and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement .We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progresshere .

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:

Employer funded pension

Flexible
working

Life
assurance

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

PULSE

Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our websitehere .

Our colleagues say

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.