Housing Management Coordinator

Home Group Limited; Norwich; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading housing organization in Norwich is seeking a Housing Management Coordinator to provide tenancy support and ensure homes are well maintained. The role involves engaging with diverse customer groups, managing rent accounts, and maintaining safety standards. Applicants should have experience in housing management and be proactive team players. This position offers competitive benefits including generous leave and health cash plans.

Benefits

34 days leave plus bank holidays

Health cash plan

High street discounts

Career growth opportunities

Qualifications

• Proven experience in housing management and overseeing landlord duties.
• Knowledge of housing benefit claims.
• Strong organizational skills and a proactive attitude.

Responsibilities

• Support customers with their tenancy and rent accounts.
• Engage with customers to ensure their homes are well maintained.
• Handle housing benefit claims efficiently.
• Issue warnings and notices related to tenancy.

Skills

Experience in managing a housing management caseload

Know-how of re-letting of rooms

Ability to work on your own initiative

Confident working collaboratively

Job description

Housing Management Coordinator

Norwich

Permanent, full time (37.5 hpw)

Salary £25,838 - £26,645 per annum, plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Norwich. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Typical day as a Housing Management Coordinator

• Our customer group includes ex-offenders, substance users and other vulnerabilities.


• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


• Help our customers with housing benefit claims, making sure that these are received on their rent account.


• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms within set timescales.


• Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Experience in managing a housing management caseload and overseeing landlord and housing management duties


• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


• Able to take on a lead role within the team, offering guidance and support to your colleagues


• The ability to work on your own initiative, positively influencing people from all different backgrounds.


• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review

Our team

You’ll join James and our Ripley Project team, we’re super passionate about what we do! We’re really proud of the diversity in our team and the great mix of work experience we all have.

Everyone is unique and brings their own skills and identity to the role. We’re a supportive bunch and like to have regular team building & social activities such as mini golf, escape rooms or just going out for lunch.

Job details

• The working pattern will consist of a mixture of shifts from Sunday - Thursday between 08:30 - 20:00.


• Based at our service in Norwich you’ll spend your time predominantly at Rosary Road or Barnard's Yard.


• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]