Housing Management & Compliance Coordinator - Leamington Spa

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Client:

St Basils

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

928cafd9d02b

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

From 2023 - 2024

3,718 young people received advice and support. 1,616 young people were supported by us during the year. 1,034 young people lived in our 40+ accommodation schemes. Up to 590 young people lived with us every night. 87% of young people moved on from St Basils in a planned, positive way.

Closing Date: Tuesday 22nd April 2025

Job Title: Housing Management & Compliance Coordinator - FTC until 01.04.2026

Reports to: Youth Services Manager

Hours of work: Full Time (37.5 hours per week)

Fixed Term Contract: 12 months

Key Responsibilities:

• To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
• To empower and show how to report repairs, keep property in an acceptable clean manner.
• To help maximize and retain young people’s income.
• To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
• To enable young people to pay their rent and service charge.
• To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
• To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
• To take responsibility for safeguarding the welfare of young people.
• To collect and record rent and other payments in line with financial procedures.
• To inform support staff of any support needs or concerns you may have identified for young people.
• To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
• To be responsible for arranging and conducting young people’s admissions visits to the service and the induction of new residents.
• To support and assist young people to maintain their accommodation to an acceptable standard.
• To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.
• To support any future initiatives to support young people and also the organisation to maximize income.
• To work closely with support staff to deal with any breaches of tenure in line with procedure/policy.

To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.

Leading the Team:

• To contribute to the development of a cohesive and effective staff team.
• To contribute to the induction of Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students and Trainees, including day to day supervision and performance management.
• To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover. This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
• Lead and contribute to team meetings.
• Advise the management team of any concerns, changes or supplementary services needed.
• To deputise in the absence of the Youth Services Manager as deemed appropriate.
• To monitor service delivery and identify gaps or areas of improvement and provide detailed findings to the Youth Services Manager.
• Be supportive and respectful to colleagues and management.

Qualifications:

• NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent.

Role Experience:

• Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.