Housing Income Officer - Bristol, Avon and Bristol

Contract: Permanent
Location: Filton, Bristol, BS34
Workstyle: Roaming
Application Closing Date: Sunday 20 April (We may close the advert early depending on application volume)

If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!

Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.

Key Responsibilities:

1. Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
2. Customer Services: Provide support and guidance to customers on all aspects of income collection.
3. Income Recovery: Lead efforts to recover income, ensuring targets are met.
4. Analysis: Monitor income collection and perform data analysis to improve financial outcomes.

Key Skills, Experience, and Qualifications:

1. Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
2. Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
3. Target Driven: Strong focus on achieving performance targets and driving results.
4. Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone's life for the better. This is a big opportunity for you to make a real difference.

For more information on the role, please refer to the job description attached to this advert.

The closing date for applications is Sunday, 20 April. Interviews will take place at our office in Chipping Sodbury.

Don't miss out on this exciting opportunity - apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.