Housing Hub Services Officer - Part time (Home Based)

Dimensions (UK) Ltd.; England; On-site; GBP 17,000 - 30,000; Full time

Job summary

A leading housing service provider in the UK is seeking a Housing Hub Services Officer. You will manage tenant communications, provide initial housing advice, and handle maintenance requests. The ideal candidate has experience in housing associations and strong communication skills. This position offers a competitive salary of £29,706 and benefits including annual leave, staff discounts, and health coverage.

Benefits

Up to 35 days' annual leave

Employee Assistance Programme

Health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan

Qualifications

• Proven ability to manage incoming calls and maintain strong outbound call performance.
• Experience working within a housing association environment.
• Ability to follow management guidance and processes.

Responsibilities

• Provide landlord services to tenants and offer advice/support.
• Manage all enquiries individually and as part of a team.
• Collaborate with colleagues to manage non-housing enquiries.

Skills

Customer-focused attitude

Strong communication skills

Ability to manage calls

Job description

Dimensions Housing Service - Housing Hub Services Officer

Dimensions Housing Service's centralised Housing Hub Team (HHT) is the first point of contact for tenants, support colleagues/teams, and external callers. The Housing Hub Services Officers (HHSO) manage telephone and email communication, offer initial advice, and redirect callers to relevant colleagues. They handle property maintenance requests by diagnosing repair needs and placing orders with contractors, provide housing advisory services to Operations teams, order property compliance works, and monitor service delivery and tenant satisfaction.

Main Duties:

1. Provide landlord services to tenants and offer advice/support to Dimensions colleagues by answering calls and emails received into the Housing Hub and Dimensions.
2. Manage all enquiries individually and as part of a team with a customer-focused attitude, aiming to resolve issues at first contact.
3. Collaborate with colleagues across Dimensions to effectively manage all non-housing enquiries.
4. Raise work orders for housing repairs, compliance, and chargeable services such as garden works and white goods, received via phone or email.

Additional Information:

We are Disability Confident Leaders, guaranteeing interviews for disabled applicants meeting minimum criteria. We support reasonable adjustments, and BSL translated videos are available for recruitment communications.

Candidate Requirements:

• Proven ability to manage incoming calls and maintain strong outbound call performance.
• Experience working within a housing association environment.
• Ability to follow management guidance and processes.
• Understanding of interactions within housing associations or care/support providers.

Benefits:

• Full-time salary: £29,706.00; pro-rata for 22.5 hours: £17,823.60.
• Closing date: 9th September (may close early). Interviews via Microsoft Teams.
• Up to 35 days' annual leave, staff discounts, salary advance scheme, Employee Assistance Programme, pension scheme, Long Service Awards, qualification scheme, employee recognition, health and dental cover, Life Assurance, Bike to Work Scheme, Season Ticket Loan.