Housing Estates Officer — Hybrid, Quality & Compliance

Brook Street; Aldershot; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Brook Street is supporting the MOD by recruiting an EO Housing Estates Officer to validate and authorise key housing activities across an allocated portfolio. The role focuses on ensuring consistent delivery, quality and compliance through occupant monitoring and service-level assurance. First 2 weeks of training require full office attendance, followed by hybrid working (approx.

60% office / 2 days home). DBS clearance is required and costs are covered.

Qualifications

• Experience in validation, monitoring and approval processes.
• Commitment to compliance with mandatory requirements and standards.
• Ability to build effective relationships with teams and stakeholders.
• Customer-first mindset focused on improving outcomes for families.
• Comfort managing case/portfolio responsibilities and standards.
• Self-motivation for ongoing training and development in-role.

Responsibilities

• Own the family experience for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA.
• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant).
• Manage assurance and quality checks, including timely handling and management of complaints (level 2).
• Undertake assurance checks on service levels and quality of work provided by suppliers.
• Manage an allocated IMS case to agreed standards.
• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes.
• Validate and authorise time reliefs within approved limits.
• Carry out handovers as requested to ensure the right service delivery for families.
• Attend relevant stakeholder engagement events and proactively upscale where standards are not met.

Skills

Validation

Monitoring

Authorisation

Compliance

Stakeholder management

Customer focus

Job description

Brook Street is supporting the MOD by recruiting an EO Housing Estates Officer to validate and authorise key housing activities across an allocated portfolio. The role focuses on ensuring consistent delivery, quality and compliance through occupant monitoring and service-level assurance. First 2 weeks of training require full office attendance, followed by hybrid working (approx.

60% office / 2 days home). DBS clearance is required and costs are covered.