Housing Duty Officer (HEART)

We Manage Jobs(WMJobs); Nuneaton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Nuneaton and Bedworth Borough Council is expanding its Home Environment Assessment and Response Team (HEART) and is looking for Housing Duty Officers. This role involves providing first responses to assess client needs, enhancing customer service in housing adaptations. Successful candidates will demonstrate effective communication skills and adaptability to meet the demands of the service.

Benefits

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Qualifications

• Ability to adapt to varying demands throughout the working day.
• Confidence using the telephone for client interactions.
• Strong prioritization skills for workload management.

Responsibilities

• Operate a customer duty telephone screening facility.
• Assess client’s needs to provide necessary advice and assistance.
• Help maintain clients' independence in their chosen homes.

Skills

Customer service

Telephone communication

Adaptability

Workload prioritization

Job description

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

The Home Environment Assessment and Response Team (HEART) is a formal partnership across five local authorities and the county council. Nuneaton and Bedworth Borough Council is proud to be the hosting authority for this service which brings together the provision of housing adaptations, improvements, and minor adaptations for the residents of Warwickshire.

HEART is a service comprising of Occupational Therapists and Housing Assessment Officers who complete assessments with Warwickshire residents in their own homes. They offer solutions including provision of equipment, minor adaptations, and applications for Disabled Facilities Grants (DFG) for major adaptations.

HEART is committed to continue to improve the services provided to customers and focuses on delivering the right solution at the right time. HEARTs overall aim is to ensure that people are able to maintain an independent life and ensure their home environment is adapted appropriately, is safe, and warm.

Due to our service expanding, we are now recruiting Housing Duty officers to operate a customer duty telephone screening facility which provides a first response to assess the client’s needs in order to provide the advice and assistance necessary for customers to pursue their chosen housing options and where appropriate, help maintain their independence in their chosen home for the foreseeable future or to improve the property. You will need to be able to adapt to varying demands throughout the course of a working day, be confident using the telephone to complete the role, and prioritise your workload, while delivering a high level of customer service. The positions will be located within HEART North at NBBC Town Hall, and the role is office based. The role will require flexibility to meet the needs of the service.

For further information, please contact Warner Mitcham on [e-mail] or 02476376221.

*We are not currently accepting recruitment agency applications for this role

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.