Housing Disrepair Team Leader

JR United Kingdom; Worksop; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable council in Worksop is seeking a Housing Service Disrepair Team Leader to manage disrepair cases effectively. This role involves leading a team, providing technical solutions for complex maintenance issues, and ensuring compliance with housing regulations. The ideal candidate will possess excellent customer care skills and demonstrate experience in a reactive maintenance environment. This opportunity promises a supportive environment with notable benefits, including free healthcare, generous holiday packages, and enhanced pension contributions.

Benefits

Free healthcare cash plan and benefits

26-32 days holiday package

Enhanced pension contributions

Family friendly policies

Qualifications

• Experience in a reactive maintenance environment.
• Sound knowledge of housing and property regulations.
• Aptitude for innovation and continuous service improvement.

Responsibilities

• Lead a multifunctional team managing housing disrepair claims.
• Ensure compliance with all statutory and health requirements.
• Represent the Council in Court and manage disrepair cases.

Skills

Customer care

Knowledge of housing regulations

Leadership

Problem-solving

Job description

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The council are excited to announce a new opportunity for a Housing Service Disrepair Team Leader to join the team. They are looking for a self-motivated individual to join the Council and play a crucial role within the Housing service by providing technical solutions and support on complex repairs and maintenance issues related to Damp, Mould and Condensation (DMC), across their customers homes. You will be responsible for ensuring that the progress of DMC and disrepair cases is appropriately managed, including accurately diagnosing issues, specifying orders, and monitoring remedial works through to completion, while considering all necessary repairs.

To succeed in this role, you will need to demonstrate experience of working in a reactive maintenance environment, along with sound knowledge of housing and property regulations and legislation to enable you to act with integrity and accountability. You should have an aptitude for innovation to support their continuous service improvement plans and possess excellent customer care skills to ensure residents remain at the heart of everything you do.

Key Responsibilities:

• To lead a multifunctional team responsible for responding to and the prevention of housing disrepair claims/complaints, including repairs in accordance with Awaabs Law.
• To supervise and oversee the performance of the Housing Disrepair team, to ensure high quality repair and maintenance services, minimising the Councils legal exposure.
• Ensure compliance with all statutory, legislative and building health and safety requirements
• Foster strong relationships across the Council, with contractors and other stakeholders to promote continued improvement and service development and ensure the delivery of a seamless service.
• Utilise data insights and predictive modelling to identify service improvements and reduce the number of disrepair claims.
• To represent the Council as required in Court
  • Attend court to give evidence as required
  • Play a lead role in case settlement,
  • Making informed recommendations regarding financial settlements in conjunction with legal
  • Regarding financial savings to the Council by defending actions and identifying effective innovative repair solutions
  • To produce management data on the status of disrepair cases and maintain appropriate records, for example, for payments to contractors and updating related databases, including stock records, disrepair logs, stock condition records, asbestos etc
  • Make recommendations for planned repair work that could prevent a reoccurrence of disrepair in similar situations
  • Ensure consultation requirements are met for leaseholders, party wall matters and with residents
  • Ensure customer centred standards are maintained, including dealing with the public, solving problems and managing complaints. Respond to all correspondence and telephone calls from all stakeholders or other interested parties relating to the works/repairs, consulting with senior staff where necessary. Analyse cases within set timescales and assess the general condition of allocated responsibilities and planned preventative inspections and surveys.
  • Carry out such other duties as may be required appropriate to your skills and to a level of responsibility not exceeding the grade on which you are appointed
• Access to free healthcare cash plan and benefits
• 26-32 days holiday package (exclusive of public bank holidays) and option to purchase additional leave.
• They will double you monthly pension contributions and have family friendly policies.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable council, please click apply to be redirected to their website to complete your application.

Closing date 22nd July 2025.

The post holder is required to carry out any other duties appropriate for the grade and responsibility level of the post.

The post holder will be required to comply with relevant legislation and in accordance with the Councils policies and procedures.

The post holder will be employed under the NJC Conditions of Service for Local Government Services.