Housing Customer Service Manager

One Fylde; Blackpool; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading social care charity is seeking a passionate Housing Customer Service Manager to lead a housing team in Blackpool. You will play a crucial role in delivering high-quality housing services that support tenant independence and satisfaction. If you have leadership experience in housing management and a commitment to excellent customer service, we encourage you to apply for this meaningful opportunity.

Benefits

25 days Annual Leave plus bank holidays

Company pension

Employee healthcare scheme

Life insurance x2 annual salary

Refer a Friend scheme

Monthly staff lottery

Occupational Sick pay

Qualifications

• At least 2 years’ experience in a leadership role within housing management.
• Proven experience of leading a high-performing team in a challenging environment.
• Access to motorised transport for property visits is essential.

Responsibilities

• Manage a team of housing and customer service officers.
• Deliver exceptional housing experiences empowering tenants to live independently.
• Coordinate services for tenant satisfaction and compliance.

Skills

Customer experience

Leadership

Solution-focused communication

Job description

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Housing Customer Service Manager, Blackpool

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Client:

One Fylde

Location:

Blackpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7fb73a659ab4

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Are you passionate about delivering high-quality housing services that make a real difference to people’s lives? Do you have a strong understanding and demonstratable experience of leading a tenant focused housing management service? If so, you might be just who we’re looking for!

One Fylde is a vibrant social care charity supporting adults with learning disabilities and autism, and we are having an exciting expansion to our housing department. Ensuring our tenants feel valued, heard and supported is paramount to us and to do this we’re looking for an experienced Housing Professional to join our growing team.

What you’ll be doing

Based at our Libra House offices in Blackpool, with flexibility to work from home. You’ll be managing a team of housing and customer service officers, working closely with our property services team to deliver exceptional housing experiences that empower our tenants to live independently and with dignity, in houses they’re proud to call home.

Leading a small team to deliver customer-focused housing management services. Developing services that meet tenant needs, establishing diverse avenues for tenant interaction, and coordinating complaints handling to ensure compliance and improve services.

About you

If you're a dedicated professional with a knack for customer experience and housing management, you could be just the person we’re looking for. You’ll know how to provide top-notch housing services, lead small teams, and keep everything compliant. Your skills in using customer data to shape services and improve delivery will be tried and tested.

This role will suit you if you have a strong commitment to tenant satisfaction and are passionate about delivering excellent customer service. Ideally, we hope that you’ll come to us with experience of working in a Supported Housing environment but it’s not a deal breaker if you haven’t (we value your transferrable skills just as much). We need someone who is a strong, solution-focused, communicator who works compassionately towards others.

You’ll be line managed by our Brand-New Head of Housing Contracts and Compliance. The department sits within a wider team, led by our Director of Places and People Gemma Smith. You’ll become a valued, integral member of the Places & People directorate, and part of a friendly, welcoming and dedicated wider office team.

Summary of essential skills and qualifications

At least 2 years’ experience in a leadership role within housing management in the social housing sector 5.

Proven experience of leading a high-performing team within a challenging environment.

Access to motorised transport for property visits is essential.

What you’ll get in return

Annual salary between £33,800 38,800 (FTE) pro-rated to 29 hours per week.

25 days Annual Leave plus bank holidays (FTE) plus buy and sell annual leave scheme

Company pension

Employee healthcare scheme with cashback on dental and optical care

Life insurance x2 annual salary

Refer a Friend scheme

Monthly staff lottery

Monthly Reward and Recognition scheme

Occupational Sick pay

Our employees are our biggest asset and we want to be your biggest supporter. We invest in the continued professional development of our staff, and we strongly believe in growing our own talent to invest into our people and their skills and passions. Twice nominated “Employer of the Year we’re committed to achieving great things and investing in great people.

At One Fylde, we’re committed to fostering a diverse and inclusive workforce. We celebrate differences, unique experiences, and individuality, believing that they enrich our community and drive innovation. So, if you’re excited by this role but your experience or qualifications don’t quite match perfectly, we encourage you to apply anyway. You might just be the right candidate for this, or other roles, because of your transferrable skills.

If you’re ready to lead with heart driven innovation, and be part of something truly meaningful, we’d love to hear from you.

Please note: We are only able to accept applications from candidates with eligibility to work in the UK. Due to the nature of this role, applicants must have a full UK driver’s license and have access to motorised transport.

Closing date: Wednesday 2nd July 2025 at 17:00 (We reserve the right to close applications before this date).

Interviews: Tuesday, 15th July or Thursday, 17th July 2025.