Housing Customer Service Advisor

Service Care Solutions; London; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A customer service organization in London is seeking a confident and customer-focused Housing Customer Service Advisor. You will manage customer and contractor queries, resolve issues, and provide administrative support. Ideal candidates have strong communication skills and a professional approach. This temporary position offers full-time hours with the possibility of hybrid working after the initial month.

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to manage time effectively and prioritize competing tasks.
• Experience within housing or public services is desirable but not essential.

Responsibilities

• Act as the first point of contact for all customer and contractor queries.
• Log and manage repairs, complaints, transactions and service requests.
• Assist with arrears enquiries and advising on next steps.
• Provide reception cover and maintain a professional front-of-house environment.

Skills

Excellent communication and interpersonal skills

Problem-solving ability

Strong attention to detail

Proficient with Microsoft Office

Time management skills

Job description

Job title: Housing Customer Service Advisor
Location: London N4 (Office based for 1 month) then 1 or 2 days from home
Start Date: ASAP
Contract Type: Temporary 6 months
Weekly Hours: 35 hours per week

Job Purpose

We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.

Key Responsibilities:

Act as the first point of contact for all customer and contractor queries via phone, email, or in person
Resolve queries at first contact wherever possible, or direct them to the appropriate team
Log and manage repairs, complaints, transactions and service requests using internal systems
Assist with arrears enquiries, analysing account history and advising on next steps
Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
Take ownership of customer interactions and follow up to ensure satisfaction
Provide reception cover, welcoming visitors and maintaining a professional front-of-house environmentCandidate Profile

Experience in a customer service or contact centre environment
Excellent communication and interpersonal skills
Strong attention to detail and the ability to problem solve under pressure
Ability to manage time effectively and prioritise competing tasks
Proficient with Microsoft Office and confident in learning new systems
Experience within housing or public services (desirable but not essential)
A positive, flexible, and professional approach to work
Committed to delivering inclusive, respectful, and high-quality service
If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Job Info

Job Title:

Housing Customer Service Advisor

Company:

Service Care Solutions

Location:

Posted:

Jul 25th 2025

Closes:

Aug 25th 2025

Sector:

Customer Services

Contract:

Contract

Hours:

Full Time

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