Housing Concierge

Home Group; Yeovil; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Concierge to work nights across multiple sites in Yeovil. This exciting role requires someone who thrives under pressure, with excellent communication skills and a passion for helping vulnerable individuals. You'll be the first line of support for customers, ensuring their safety and well-being while managing various responsibilities, including monitoring security systems and maintaining a clean environment. Join a team that values diversity and offers numerous benefits, including generous leave and health plans, while making a real difference in people's lives.

Benefits

34 days annual leave

Health cash plan

800+ high street discounts

Career growth opportunities

Wellbeing support tools

Qualifications

• Experience supporting vulnerable individuals is essential.
• Strong communication and calmness under pressure are crucial.

Responsibilities

• Ensure safety and security of buildings and customers.
• Patrol premises and respond to emergencies effectively.

Skills

Calm under pressure

Great communication skills

Supporting vulnerable individuals

Sociability and interest in people

Intervention skills

Team player

Education

Experience in public service or military

Tools

CCTV monitoring technology

Microsoft Word

Email

SharePoint

Job description

Job Description - Housing Concierge (25638)

Description

Yeovil, Somerset - working across five sites.

Permanent, Full time (37.5 hpw) working on a four-on-four off rota, from 10pm to 7am.

Pay £12.60ph (Salary £24,638 pa) and great benefits including Health Cash Plan.

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

1. If you want a quiet and calm (night) security job, then this is not the job for you!
2. There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.
3. The first line of support for our customers when our wider team or their own support network aren’t around to help!
4. You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
5. Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
6. Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the Top 10 Great Places to Work in the UK!

You bring

1. Calm under pressure with great communication skills.
2. You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
3. You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
4. You recognise when things are about to go wrong and are confident intervening in a sensitive way.
5. A team player with the confidence to work alone. Don’t worry you’ll have the full backup of our wider team including our out of hours emergency support team.
6. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Are you looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life, we’re super passionate about what we do and we are here to support you as you make yourself at Home!

Job details

1. Working a four-on-four off rolling rota. 8.30pm to 7.45am.
2. Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings.
3. Able to use technology to monitor CCTV, update service files on word, using emails and Sharepoint.
4. You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

1. 34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
2. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
3. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
4. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
5. Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
6. Learn more about our benefits on our website.