Housing Concierge

Home Group; Whitehaven; On-site; GBP 25,000; Full time

Job summary

Join Home Group as a Housing Concierge and make a difference in the lives of vulnerable customers. This full-time night role involves ensuring safety, managing building security, and providing support during night shifts. A great opportunity to work in a supportive environment with excellent benefits.

Benefits

34 days leave (including bank holidays and a personal day), increasing to 39

Health cash plan saving you up to £1140 annually

Over 800 discounts on shopping, holidays, and days out

Opportunities for career growth within the organization

Support for wellbeing through various tools and resources

Qualifications

• Experience or interest in supporting vulnerable people, possibly from public service or military background.
• Ability to recognize potential issues and intervene sensitively.
• Team player who can also work independently.

Responsibilities

• Manage the health and safety of the building and patrol to check fire doors.
• Provide first support for customers when other teams aren’t available.
• Handle situations like investigating suspicious activities.

Skills

Calmness under pressure

Excellent communication skills

Attention to behavioral changes

Experience in supporting vulnerable people

Job description

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Permanent, Full time (37.5 hpw), Night shifts. 4 nights on, 4 nights off

Salary £24,638 per annum and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!

We’re looking for new supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, including those with complex care needs. Your job will be to ensure our customers are safe, our buildings are secure and pleasant, and to maintain good relations with our neighbors.

Typical shift as a Housing Concierge

• If you want a quiet and calm night security job, then this is not for you!
• This role involves more than just monitoring CCTV or patrolling; it’s about being the first support for our customers when other teams or their support networks aren’t available.
• You will manage the health and safety of the building, patrolling to check fire doors, ensuring everything is locked and secure.
• You’ll need to think quickly and handle situations on the spot, such as investigating suspicious activity or raising the alarm to engage emergency services.
• If time permits, you may also assist with cleaning and tidying, so be prepared to handle basic cleaning tasks.

Work here and feel good about making a difference in our customers’ lives. Join a company recognized as one of the top ten Great Places to Work in the UK!

You bring

• Calmness under pressure and excellent communication skills
• Experience or interest in supporting vulnerable people, possibly from public service or military background
• Sociability, curiosity about people, and attention to behavioral changes
• Ability to recognize potential issues and intervene sensitively
• A team player who can also work independently, with support from our wider team including emergency support

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Racheland and our Copeland Move on team, passionate about our work! We’re proud of our customers and support each other in a friendly environment.

Job details

• Although working nights and lone shifts, we hold regular training and team meetings.
• Proficiency in monitoring CCTV, updating records, and handing over shifts via technology is required.
• Work involves 4-night shifts from 7pm to 7am on a rolling rota.
• An Enhanced DBS check is required; we will cover the cost.

A place where you belong

We celebrate diversity and support all colleagues to be authentic at work through internal networks and allies, making Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a personal day), increasing to 39, plus time off for volunteering
• Health cash plan saving you up to £1140 annually for dental, optical, prescriptions, and more
• Over 800 discounts on shopping, holidays, and days out
• Opportunities for career growth within the organization
• We prioritize wellbeing, supported by various tools and resources