Housing Concierge

Home Group Limited; Wakefield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Wakefield is seeking a part-time Supported Housing Concierge. This role involves ensuring the safety and comfort of customers, managing health and safety checks, and providing first-line support. Ideal candidates will have excellent communication skills, experience in supporting vulnerable individuals, and a collaborative spirit. Benefits include generous leave and health cash plans, making it a rewarding position for the right individual.

Benefits

34 days leave increasing to 39

Health cash plan

800+ high street discounts

Career growth opportunities

Wellbeing support

Qualifications

• Experience in public service or military is a plus.
• Ability to manage health and safety of the building.
• Willingness to handle cleaning tasks when needed.

Responsibilities

• Ensure customers are safe and buildings secure.
• Provide first line support for customers.
• Manage fire door checks and secure locking.

Skills

Calm under pressure

Great communication skills

Interest in supporting vulnerable people

People insights

Confidence to intervene

Team player

Tools

CCTV monitoring technology

Job description

Supported Housing Concierge

Tingley, Wakefield

Permanent, part time 30 hpw, working Monday- Friday 4pm until 10pm

Home, a place where you belong

We’re looking for a new Supported Housing Concierge to join our growing team. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm (night) security job, then this is not the job for you!


• There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.


• The first line of support for our customers when our wider team or their own support network aren’t around to help!


• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Calm under pressure with great communication skills


• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.


• You’re sociable and interested in people and their stories and like getting to know people, our service supports people over the age of 55. You use your people insights and keen eye for detail to spot changes in behaviour.


• You recognize when things are about to go wrong and are confident intervening in a sensitive way.


• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Working Monday to Friday 4pm until 10pm


• Although you’ll work evenings, we do get together regularly (in the daytime) for training and team meetings.


• Able to use technology to monitor CCTV, update records and confidently use our internal systems


• You’ll need an Enhanced DBS check done and we pay for that.


• We are located near bus routes with good links into Wakefield, Leeds and surrounding areas

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]