Housing Concierge

Home Group; Matlock Bath CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Home Group as a Housing Concierge, where you'll work night shifts ensuring the safety of vulnerable customers and maintaining secure buildings. This role requires excellent communication skills and the ability to handle situations calmly under pressure. Enjoy great benefits including a health cash plan and generous leave.

Benefits

34 days leave increasing to 39

Health cash plan

800+ high street discounts

Career growth opportunities

Wellbeing support

Qualifications

• Experience in public service or military preferred.
• Ability to support vulnerable individuals.
• Confidence in intervening in sensitive situations.

Responsibilities

• Ensure safety and security of customers and buildings.
• Be the first line of support for customers.
• Patrol premises and manage health and safety.

Skills

Communication Skills

Calm Under Pressure

Attention to Detail

Job description

Job Description - Housing Concierge (25313)

Job Description

Description

Bath, Somerset

Permanent, Full Time (37.5 hours per week)

Pay £12.60 per hour and great benefits including Health Cash Plan!

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

We’re looking for new Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a bustling security job, then this is the job for you!
• There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Calm under pressure with great communication skills
• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Christina and our amazing team of coordinators and our brilliant Handyman Tony. We’re super passionate about what we do! We’re really proud of our service and we really enjoy going the extra mile for our customers. We’re a supportive bunch and see ourselves as a work family.

Job details

• Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings.
• You’ll work 10pm – 6am
• You need to be able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]