Housing Concierge

Home Group; Leeds, West Bretton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading organization in West Yorkshire is seeking Night Housing Concierges to ensure safety and a welcoming environment for residents. The role involves managing health and safety, supporting vulnerable customers, and responding to emergencies. Ideal candidates should possess excellent communication skills and a supportive attitude. Full-time contracts offer competitive pay along with attractive benefits, including health cash plans and 34 days leave.

Benefits

34 days leave including bank holidays

Health cash plan saving up to £1140 annually

Discounts on groceries and holidays

Opportunities for career growth

Qualifications

• Must have a vehicle insured for business purposes.
• Experience in a similar role preferred.

Responsibilities

• Manage health and safety of the building including patrolling.
• Provide first-line support to customers during emergencies.
• Maintain cleanliness and monitor premises.

Skills

Excellent communication skills

Calm under pressure

Supportive attitude towards vulnerable individuals

Team player

Job description

Job Description - Housing Concierge (25865)

Job Overview

Location: Services across West Yorkshire

Type: Permanent, Full-time (37.5 hpw)

Salary: £24,638 per year, with benefits including Health Cash Plan

About the Role

We are seeking dedicated Night Housing Concierges to join our growing teams. At Home Group, we support vulnerable customers with complex care needs. Your role will be to ensure safety, security, and a welcoming environment for our residents, and to foster good relations with neighbors.

Typical Night Shift Responsibilities

• Manage the health and safety of the building, including patrolling, checking fire doors, and ensuring premises are secure.
• Provide first-line support to customers, particularly when other support networks are unavailable.
• Respond to emergencies and investigate suspicious activity, raising alarms and engaging emergency services if needed.
• Maintain cleanliness and tidiness of the premises, including manual tasks like cleaning.

Candidate Profile

• Calm under pressure with excellent communication skills
• Supportive attitude towards vulnerable individuals
• People-oriented, observant, and able to detect behavioral changes
• Confident in intervening sensitively in challenging situations
• Team player capable of working independently with backup support
• Must have a vehicle insured for business purposes; mileage paid by us

Additional Information

Due to current sponsorship restrictions, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Team & Support

You will join Yvonne on the Central Resource Team, supported by Client Service Manager Laura. Both have extensive experience supporting customers and team development.

Job Details

• Travel across West Yorkshire, including Huddersfield, Wakefield, and Leeds
• Work 4 nights on, 4 nights off, between 8:30 pm and 8:15 am
• Participate in daytime training and meetings
• Use technology for CCTV monitoring and record updates
• Enhanced DBS check required; paid for by us

Our Values & Culture

We promote diversity and inclusion through internal networks supporting Multicultural, LGBTQIA+, and Disability communities. We believe everyone should be able to be themselves at work.

Benefits

• 34 days leave, increasing to 39, including bank holidays and a 'me day'
• Health cash plan saving up to £1140 annually
• Discounts on groceries, holidays, and more
• Opportunities for career growth within the organization
• Recognized as the 10th Best Place in the UK for Wellbeing

Click APPLY NOW to view the full job description, learn about us, and submit your application. Please note that we may close the vacancy early. For any accommodations during the recruitment process, contact [e-mail].