Housing Concierge

Home Group; Leeds; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Housing Concierge to join their new extra care service. In this vital role, you will ensure the safety and community spirit of residents over 55, providing support and assistance as needed. Your responsibilities will include monitoring safety through CCTV, addressing maintenance issues, and fostering a welcoming atmosphere. With a focus on community and inclusivity, this position offers a chance to make a meaningful impact in residents' lives. Enjoy excellent benefits, including a health cash plan and opportunities for career growth within a supportive environment.

Benefits

34 days leave

Health cash plan

Discounts on shopping

Career growth opportunities

Recognition for wellbeing

Qualifications

• Experience in housing, support, or customer service is preferred.
• Friendly and practical with a keen eye for safety.

Responsibilities

• Monitor safety through CCTV and regular patrols.
• Greet visitors and enforce community rules.
• Address maintenance issues and support residents.

Skills

Customer Service

Safety Awareness

Team Collaboration

Technology Use

Job description

Job Description - Housing Concierge (25656)

Location: Leeds, West Yorkshire

Salary: £24,638 per annum [pro rata], plus excellent benefits including health cash plan

About the Role

Join us as a Housing Concierge at The Sycamores, our new extra care service in Woodlesford. This community offers amenities like a café, hair salon, activity rooms, and gardens, providing a supportive environment for over 55s to live independently with assistance nearby. Your role will be essential in maintaining safety and community spirit, especially during weekends.

Responsibilities

1. Monitor safety through CCTV and regular patrols to ensure a secure environment.
2. Greet visitors and enforce community rules to promote a harmonious living space.
3. Address maintenance issues by coordinating with managers and contractors.
4. Collaborate with the care team to support residents as needed.
5. Maintain detailed reports and logs of shift activities for continuity.
6. Foster a welcoming atmosphere that encourages community and neighborly relations.

Candidate Profile

• Friendly, calm, and practical with a keen eye for safety concerns.
• Comfortable using technology for logging, CCTV, and communication, without requiring advanced technical skills.
• Ability to work independently and as part of a team.
• Warm personality that makes residents feel comfortable.
• Experience in housing, support, customer service, or safety is preferred but not essential.

Additional Details

• Willing to work weekend shifts on a rota, including bank holidays.
• Shifts typically from 8am–4pm or 3pm–11pm.
• Must undergo an Enhanced DBS check, which we will fund.

Our Team and Culture

You will report to Emma Carter, Community and Wellbeing Manager, working alongside housing and care teams within a supportive, diverse environment that values authenticity and inclusion.

Benefits

• 34 days leave, increasing to 39, plus time off for volunteering.
• Health cash plan saving up to £1140 per year.
• Discounts on shopping, holidays, and more.
• Opportunities for career growth within the organization.
• Recognition as one of the UK’s top workplaces for wellbeing.