Housing Concierge

Home Group; Exeter; On-site; GBP 26,000; Full time

Job summary

Home Group is seeking a dedicated Housing Concierge for night shifts in Exeter. In this vital role, you will ensure the safety of our vulnerable customers and maintain a secure, pleasant environment. The position offers competitive pay and numerous benefits, making a real difference in the lives of those we serve.

Benefits

34 days leave including bank holidays

Health cash plan covering family

Over 800 discounts on groceries and travel

Career growth opportunities

Wellbeing support tools

Qualifications

• Skills in communication and teamwork are crucial.
• Ability to remain calm under pressure and show attention to detail.
• Experience in public service or military is a plus.

Responsibilities

• Ensure safety and security of buildings and customers at night.
• Provide first line support for vulnerable customers.
• Patrol premises and monitor for suspicious activity.

Skills

Communication

Calm under pressure

Attention to detail

Team player

Sociability

Job description

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Supported Housing Concierge - Nights
Exeter, Devon
Permanent, Full Time (37.5 hpw)
Pay £12.60 per hour (Salary £25,838 per annum) plus great benefits including Health Cash Plan!
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for dedicated night workers to join our specialist team. If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
We’re looking for a Supported Housing Concierge to join our growing team. Here at Homegroup we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Typical shift as a Housing Concierge
- If you want a bustling night security job, then this is the job for you!
- There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
- The first line of support for our customers when our wider team or their own support network aren’t around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK!
You bring
- Calm under pressure with great communication skills
- You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
- You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- A team player with the confidence to work alone. Don’t worry! You’ll have the full back up of our wider team including our out of hours emergency support team.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Calvin our service manager, who joined Home Group as a night Support Coordinator and is now managing the service. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society receive person centred support. Tracey, Emenike and Emmanuel are also vital parts of our amazing housing concierge team and will support you as you settle in!
Job details
- Working on a 4 week (rolling) rota between the hours of 19:00 - 07:00/07:30
- Although you’ll work nights this is not alone as we operate with double cover at all times. We do get together regularly in the daytime for training and team meetings.
- You'll be able to use technology to monitor CCTV, update customer records, complete online learning and collaborate with colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

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  Full-time

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