Housing Benefits And Revenues Officer

Carrington West; Northam; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is recruiting an experienced Benefits & Revenues Officer to support a local authority on a temporary contract. This hybrid role involves managing Housing Benefit and Council Tax functions, and requires strong administrative skills, especially with the Academy system, along with excellent communication. Suitable candidates should have a solid background in housing benefits and compliance with related regulations.

Qualifications

• Previous experience in Housing Benefits administration is essential.
• Strong working knowledge of the Academy system is essential.
• Understanding of current Housing Benefit and Council Tax Support regulations.

Responsibilities

• Responsible for the full administration of Housing Benefit and Council Tax Support.
• Processing new and existing claims and managing Council Tax billing.
• Ensuring compliance with statutory guidance and handling correspondence with claimants.

Skills

Organisational skills

Attention to detail

Communication

Customer service

Tools

Academy (Capita)

Job description

We are currently recruiting for an experienced Benefits & Revenues Officer to support a busy local authority team on a temporary contract. This is a great opportunity for a specialist in Housing Benefit and Council Tax Support to join a well-established team during a critical period of service delivery.

This is a hybrid role, with working from home options available depending on experience and service requirements.

The Role
As a Benefits & Revenues Officer, you will be responsible for the full administration of Housing Benefit and Council Tax Support, as well as Council Tax billing and recovery functions. Responsibilities include:
·Processing new and existing Housing Benefit and Council Tax Support claims
·Managing Council Tax billing, changes in circumstances, and exemptions
·Ensuring compliance with statutory guidance and internal policies
·Handling correspondence with claimants and external agencies (e.g. DWP, HMRC)
·Maintaining accurate and up-to-date records using the Academy system
·Providing a high standard of customer service via telephone, email and written communication

Key Requirements
·Previous experience in Housing Benefits administration is essential
·Strong working knowledge of the Academy (Capita) system is essential
·Understanding of current Housing Benefit and Council Tax Support regulations
·Ability to work effectively in a high-volume environment and meet strict deadlines
·Strong organisational skills and attention to detail
·Excellent communication and customer service skills

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.